Checker

Department: Grocery | FLSA: Hourly | Revision Date: 07/2026

About the role

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier. Our Checkers are often the last face a customer sees before leaving the store, which makes this role one of the most important ones we have. In this position, you'll operate the register, assist customers throughout the store, and help make sure every visit ends on a great note.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one
• Operate the cash register accurately, scanning product and processing all payment types including cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions
• Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed
• Ensure compliance with local, state, and federal guidelines regarding WIC, food stamps, and the sale of tobacco, liquor, and lottery tickets
• Place merchandise in bags or boxes, assist courtesy personnel, and support drive-up and carry-out service
• Stay knowledgeable of item look-up numbers, department numbers, item features, and weekly ad price changes and sale items
• Stock, face, and rotate merchandise, clean shelves, understand shelf tags, and take customers to items when requested
• Keep the register area clean, ensure adequate supplies are available, and report improper cash levels in the cash drawer
• Verify register balances at the beginning and end of each shift where applicable
• Communicate clearly on the intercom or telephone and answer customer questions, following up with appropriate personnel as needed
• Stay aware of your surroundings to support store safety and security
• Assist store management with displays and decorations for special promotions and events as needed
• Assist in other areas of the store as needed and take on special projects as assigned
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Requirements

• Follow detailed written or verbal instructions and work through tasks with a few concrete variables
• Perform arithmetic calculations involving fractions, decimals, and percentages
• Understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing
• Work effectively as part of a team to deliver a great customer experience
• No education or experience requirements; training provided
• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable: ability to safely use sharp knives and blades for food preparation
• Where applicable: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties
• Work in a fast-paced retail store environment with frequent exposure to temperature extremes, possible dampness, occasional equipment movement hazards, and cleaning chemicals or solvents

Reporting relationships

Accountable and reports to: Store Director; Store Manager; Assistant Managers of HWH, Perishables, and Store Operations; Service Managers