Checker

About the role

The Checker position supports Amherst College Dining Services by serving as the first point of contact for students, staff, faculty, and guests entering dining facilities. This role is responsible for managing access to dining locations, providing accurate and courteous customer service, and ensuring a welcoming and inclusive environment for the campus community.

Responsibilities

• Verifies and grants access to dining facilities using Atrium and Agilysys systems in accordance with Dining Services policies.
• Accurately tracks and maintains guest counts and entry data.
• Assists guests with meal plan access, questions, and concerns, escalating issues to management as needed.
• Greets students, staff, faculty, and guests in a professional, courteous, and welcoming manner.
• Provides clear, accurate information regarding dining access, policies, and procedures.
• Helps resolve guest concerns with professionalism, patience, and discretion.
• Maintains a positive and inclusive environment at all times.
• Distributes to-go containers to approved community members in accordance with established guidelines.
• Maintains a clean, organized, and presentable dining area, particularly at entry and high-traffic points.
• Supports overall dining room flow and communicates operational concerns to supervisors.
• Reports issues related to guest access, system errors, or customer concerns promptly to management.
• Communicates effectively with supervisors and team members to ensure smooth operations.
• Follows established procedures and adapts to changing operational needs.
• Maintains awareness of food safety and allergen protocols within the dining environment.
• Takes appropriate actions to support a diverse workforce and contributes to a respectful, inclusive, and welcoming work environment.

Qualifications

• High School Diploma or equivalent.
• 1 to 3 years of related experience.
• Equivalent work experience in lieu of minimum education and related experience; 1-3 years of food service experience.
• Ability to provide excellent customer service in a high-volume, fast-paced environment.
• Strong interpersonal and communication skills, with the ability to interact professionally with a diverse population.
• Basic computer skills and ability to learn point-of-sale or access systems (Atrium, Agilysys).
• Attention to detail and ability to manage transactions and counts accurately.
• Ability to problem-solve and escalate issues appropriately.
• Ability to work independently while remaining attentive and engaged.
• Commitment to working in a welcoming and inclusive community.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended shifts.
• Successful completion of required reference and background checks.
• Successful completion of pre-employment physical and lift test.

Benefits

Amherst College provides a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Click here for Benefits Information.