CHB Operations Leader

About the role

We are hiring a CHB Operations Leader to join our US Customs Product & Operations team in Baltimore. In this role, you will lead a team of customs brokerage professionals responsible for managing import shipments end-to-end, ensuring compliance with US Customs regulations, and delivering a strong client experience. You will act as a subject matter expert, overseeing daily operations, monitoring KPIs, and driving team performance while maintaining a hands-on approach during peak periods.

Responsibilities

• Lead and manage a team of customs brokerage professionals, ensuring high-quality service delivery and operational performance
• Oversee the end-to-end import customs brokerage process, ensuring accuracy, compliance, and timely execution
• Monitor and drive performance against KPIs, using data and reporting tools to guide decisions and improve outputs
• Ensure compliance with US Customs regulations, partner government agencies (PGA), and internal policies
• Manage client relationships, ensuring strong service delivery, issue resolution, and account retention
• Support financial accuracy including invoicing, accruals, and accounts receivable follow-up
• Drive continuous improvement using lean methodologies to optimize team efficiency and productivity

Requirements

• 3–6 years of experience in customs brokerage, international trade, or a related logistics environment
• 1–3 years of experience leading or supervising teams, with a hands-on leadership approach
• Strong understanding of US import processes, tariff changes, and regulatory compliance requirements
• Proven ability to manage operational performance, analyze KPIs, and drive continuous improvement
• Experience with customs entry processing and familiarity with PGA requirements
• Strong communication, problem-solving, and stakeholder management skills across all levels
• Proficiency in Microsoft Office tools (especially Excel) and ability to work with operational systems (CargoWise is a plus)

Qualifications

• High school diploma or equivalent
• Valid driver’s license and reliable transportation

Skills

• Customs brokerage
• International trade
• Logistics
• Microsoft Office
• CargoWise

Benefits

• Health Insurance
• Paid Time Off
• 401k Match

Pay

$70,000 – $80,000 USD*

The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.

Schedule

Full-time

Location

Baltimore, Maryland (On-site, 5 days per week)

Travel Expectations

Miminal; occasional travel may be required on a one-off basis.