Chatboc

About the role

Chatboc is a conversational AI platform that provides 24/7 high-volume customer service, automating attention, referrals, and case follow-ups for governments and enterprises with full traceability. It operates as part of Capa Venture OS, combining AI, CRM, automation, and traceability to function as a real operational product rather than an isolated landing page.

Key Capabilities

• Domain-trained bots with human handoff
• Conversational CRM with history and priority tracking
• Omnichannel operation: web, WhatsApp, and internal desk
• Operational emulation (attention desk) for citizen/client volume scenarios with automated resolution and assisted escalation
• 71% of queries auto-resolved without human intervention
• First response in under 45 seconds on average during daily peaks
• 100% of tickets with full traceability and audit logs

Operational Flow Example

1. Citizen opens municipal web widget and completes a satisfaction survey.
2. Via WhatsApp, they send an audio message, photo of the issue, and georeferenced location to file a complaint.
3. Chatboc classifies priority, creates a ticket, and provides real-time updates.

Result: Ticket #CB-442 with status "En cuadrilla" (assigned to team).

Implementation Process

• Mapping of frequent cases
• AI training + document base setup
• Integration with CRM/turn management systems
• Continuous operational improvement

Relationship with Inmovar Latam S.A.S

Chatboc is an operational vertical of Inmovar, designed to scale institutional and commercial attention and efficiency.