Chat Agent

Role summary / purposeAssociates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue. This role will be supporting an expansive network of international dealership clients to deliver an exceptional customer experience while building lasting relationships between the customer and dealership. A typical day would include answering product questions, discussing financial concerns, scheduling appointments, or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution.Key responsibilitiesRepresent dealerships across the national and global market via webchat, email, and various digital communication mediumsConvert in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goalsServe as an expert in the product line, promotions, and dealership operationsUtilize web chat software to provide consultative assistance to customers with their vehicle purchase processContinuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer and enhance their buying experienceBe a goodwill ambassador for the company by courteous treatment of all customersProvide exceptional service to all internal and external customersPromote sales and lead captures by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotionsEffectively build rapport with customers, dealers and all team membersParticipate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard requiredEffectively and accurately document customer interactionsEfficiently manage concurrent activitiesRequirements - education & experienceBachelor's degree required1-2 years of experience in a customer service related professionComputer navigation and typing proficiencyStrong reading comprehension and written communication skillsPositive self-starter with strong work ethic, ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and strong attention to detailNice-to-have / preferred skillsJournalism or creative writing experienceEmployment details - type, location, hoursThis is a remote position with 5 openings. Selected candidates will be required to report for on-site training at a designated location Tuesday, Wednesday, and Thursday during a 3-week training period. Candidates must be willing to work all three shifts and weekends, including overnight shifts.Application process / how to applyTarget start date: End of October or beginning of November Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions. If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.