CHAT SUPPORT AGENT

Debiopharm is a forward-thinking organisation committed to delivering exceptional customer experiences. This full-time position is based in Virginia Beach, Virginia, United States.

Responsibilities

• Engage with customers in a professional and friendly manner through live chat to answer questions and resolve issues.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Identify and assess customers' needs to achieve satisfaction.
• Troubleshoot product and service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution.
• Keep records of customer interactions and process customer accounts.
• Follow communication procedures, guidelines, and policies consistently.
• Collaborate with other team members and departments to optimise the customer experience.
• Provide feedback on the efficiency of the customer service process.

Requirements

• Proven experience in a customer support role, preferably as a chat support agent.
• Exceptional written communication and interpersonal skills in English.
• Strong typing skills with a high degree of accuracy.
• Familiarity with CRM systems and practices is advantageous.
• Excellent problem-solving skills and the ability to think on your feet.
• A patient and empathetic attitude towards customers.
• Ability to multitask, prioritise, and manage time effectively.
• A minimum of a high school diploma or equivalent is required.

Benefits

• A competitive hourly wage and regular performance reviews.
• Comprehensive benefits package including health, dental, and vision plans.
• Generous paid time off and holiday allowance.
• Opportunities for continuous learning and professional growth.
• A positive, supportive, and collaborative company culture.

Pay

Between $25 and $35 USD per hour.