Chat Support Representative

About the Role

The Chat Support Representative operates within event management and marketing for corporate events, product launches, brand activations, creative design, and experiential campaigns. This role focuses on chat-based service resolution, ensuring decisions reflect the unique demands of event planning and execution.

Key responsibilities include maintaining clear visibility of confirmed facts, pending dependencies, and exceptions while managing chat support interactions. Work must be traceable, with unresolved items assigned owners and repeated errors surfaced proactively to prevent downstream rework.

Responsibilities

• Maintain chat support interactions with issue resolution, ensuring each checkpoint includes a visible source, owner, status, and next action.
• Reconcile event documentation with status tracking to align with Strive Global Events workflows.
• Coordinate case management with deadline tracking, ensuring timely follow-up and resolution.
• Review documentation and generate reports to maintain accuracy and compliance.
• Enforce document quality control and workflow management to meet event-specific demands.
• Apply data accuracy while managing evidence and deadlines in a fast-paced environment.
• Document process compliance and escalate issues with clear reasoning for decisions.
• Exercise judgment in follow-ups, especially when awaiting external confirmations rather than making assumptions.

Requirements

• Confidence using Strive Global Events workflow tools and customer service platforms in the context of event management.
• Ability to maintain traceability of work, ensuring unresolved items have clear ownership and next steps.
• Strong attention to detail, particularly in documenting decisions and escalations for future reference.
• Experience or aptitude for managing deadlines and coordinating case workflows in a remote setting.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.