Chat Support Representative

Location: United States — 100% Remote
Job Type: Full Time

About the role

Sight Sea Travel is looking for a Chat Support Representative to support vacation planning, cruises, all-inclusive travel, reservations, customer service, and itinerary support. As the Chat Support Representative, you will help customers resolve questions and service issues through clear, timely support. The position is full time, 100% remote, and open to candidates throughout the United States.

Responsibilities

• Respond to written support requests involving vacation planning, cruises, all-inclusive travel, reservations, customer service, and itinerary support and provide clear, accurate information using approved email, chat, or ticketing tools.
• Review account or request details and document each interaction with complete notes and next steps.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across vacation planning and reservations.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting vacation planning and reservations.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day responsibilities.

Requirements

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

Pay

Base salary: $47,000 - $54,000 per year

Schedule

Employment type: Full Time
Work arrangement: 100% Remote — United States
Experience level: Entry Level