Chat & Community Support Specialist

About Our ClientThe organization operates a digital platform designed to support gig workers, side hustlers, and individuals earning income outside traditional employment. It connects users with a variety of earning opportunities, including remote jobs, surveys, gig platforms, and financial tools. The platform provides accessible, free resources without gatekeeping, helping non-traditional workers discover centralized and reliable income opportunities.About the OpportunityThe Chat & Community Support Specialist provides real-time assistance to platform users through live chat and community channels. This role ensures users receive timely, clear, and empathetic support while resolving common issues and maintaining a positive community experience. The position also monitors user discussions, identifies recurring concerns, and helps communicate valuable feedback to internal teams.Responsibilities• Respond to live chat inquiries within established service level agreement targets.• Monitor and engage with user posts across community channels, including Discord, Facebook Groups, and social media comments.• Resolve common user issues involving offers, account access, platform navigation, and related questions.• Escalate complex or sensitive cases to the appropriate teams with complete and accurate documentation.• Assist with developing, maintaining, and updating the help center knowledge base.• Identify trends in user questions, issues, and feedback and communicate insights to product and content teams.• Maintain a consistent, professional, helpful, and empathetic tone across all user interactions.• Manage multiple conversations simultaneously while maintaining accuracy and service quality.Requirements• No college degree required.• Fast and accurate typing skills.• Excellent written communication skills with a clear, professional, and empathetic communication style.• Ability to manage multiple simultaneous conversations without compromising quality.• Strong patience and de-escalation skills when assisting frustrated users.• Ability to work independently and remain organized in a remote environment.• Familiarity with customer support or chat platforms such as Intercom, Zendesk, or Crisp is a plus.Pay Range and Compensation Package• Hourly pay range: $15.00–$21.00.Benefits & Perks• Fully remote work.• Flexible scheduling within established support hours.• Paid training on the platform and support tools.• Access to the full earning opportunity network available through the platform. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.