Chat Support Specialist

CodeVertex Operations is seeking a remote Chat Support Specialist to provide accurate, professional customer support across chat and email channels.

Responsibilities

• Respond to customer questions with accuracy and professionalism.
• Document interactions and maintain complete case records.
• Research issues and coordinate appropriate resolution.
• Identify recurring themes and escalate material concerns.
• Meet service, quality, and response-time expectations.

Requirements

• Customer support or service experience.
• Clear written and verbal communication.
• Patience, judgment, and problem-solving ability.
• Accurate documentation and data handling.
• Ability to work independently while following procedures.
• Reliable internet access and a suitable private workspace.
• Responsible handling of confidential information.

Skills

The strongest candidates will demonstrate practical ability in:

• Customer Service
• Email Support
• Live Chat
• CRM
• Communication

Pay

Base compensation: $42,000–$62,000 per year, depending on experience and demonstrated role alignment.

Schedule

Full-time, remote within the United States (open to candidates located in New York).

Applicants must provide accurate information and complete any lawful, role-appropriate verification required for employment.