Charter Service Representative - LAS

This position is intended to alleviate the workload of the crew (flight deck and cabin) by tending to non-flying issues. Charter Service Representatives (CSRs) are directly involved in communication with the client and Headquarters to execute trip details safely and efficiently, with a focus on safety and security while working closely with private screeners. CSR duties and responsibilities are divided into three phases: pre-flight, during flight, and post-flight.

Responsibilities

• Confirms and verifies logistical support and acts as the flight’s ground security coordinator (GSC).
• Ensures timely and accurate completion of forms.
• Verifies that all information in the Trip Sheet is accurate and communicated appropriately.
• Verifies training records for authorized representatives are current and complete for screening.
• Contacts OCC with the charter flight’s out and in times if unable to enter information directly through a Company-issued iPad (information to be entered includes passenger count, fuel information, delay code, and reason).
• Other duties as assigned.

Requirements

• Combination of education and experience will be considered.
• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a criminal background check and pre-employment drug screen.
• Minimum of one (1) year of customer service experience.

Qualifications

• High School Diploma or equivalent (GED).
• Airline industry experience (preferred).
• Basic computer skills.
• Knowledge of general office equipment.
• Organizational skills and strong attention to detail.
• Excellent communication skills and extensive problem-solving capabilities.

Physical Requirements

The physical demands and work environment described here are representative of those that must be met by a team member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

• Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate various tools and equipment (e.g., hand trucks, carts, ramps, tugs).
• Required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs.
• May be required to work various shifts/days in a 24-hour situation.
• Exposure to heights, small spaces, extreme noise (e.g., airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations.
• Ability to work in confined areas as well as the ability to crawl in and out of small spaces for extended periods of time.
• Ability to wear personal protective gear.
• Some travel may be required.
• Regular attendance is required.

Benefits

Full Time Benefits

• Profit Sharing
• Medical, Dental, Vision, Life, and Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity, and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Paid vacation, holidays, and sick time

Part Time Benefits

• Profit Sharing
• Medical Travel Reimbursement
• Legal, Identity, and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Sick time

Pay

• Training hourly wage: $12 per hour
• Post-training wage: $475–$475 per trip

Allegiant, as a national air carrier, is deemed an essential service provider during declared national and state emergencies. Team members will be required to report to their assigned trip or work location during such emergencies unless prohibited by local, state, or federal order.