Chart Swap Representative

About the role

The Chart Swap Department processes attorney requests—including leave of absence (LOA) records, billing records, affidavits, subpoenas, and balance verifications—and contacts the attorney or legal assistant via comment in Chart Swap if additional information is needed.

Responsibilities

• Review all requests for HIPAA compliance and discrepancies prior to processing.
• Check AthenaIDX and MedFM (Mediserv legacy billing program) systems to verify patient information.
• Process subpoenas and shipment-pending requests daily; other requests will be processed by date received or requested.
• Create affidavits in MS Word from a provided template, sign, and notarize printed documents with 100% accuracy.
• Succinctly and clearly communicate issues to law firms when corrections are required to process a ChartSwap request.
• Perform all other duties and assignments as requested.

Requirements

• High school diploma or equivalent required.
• Six months of previous experience working with insurance in an office or hospital environment.
• Computer proficiency.
• Excellent MS Word and MS Outlook skills.
• Strong written communication skills.
• Ability to multitask.
• Solid proofreading skills (ability to spot errors in information provided by law firms versus what is in the billing system).
• Ability to focus and complete assignments with minimal supervision.
• Active Notary Public Commission required; the company will cover all notary-related fees and assist in obtaining or renewing the commission.

Schedule

Full-Time

Location

Hybrid