Charlotte, NC or Greenville, SC based Clinical Specialist - Remote, USA

About the role

Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.

Responsibilities

• Provide clinical case coverage as assigned
• Train the surgical team to assist in good patient outcomes and verbally support cases during training period
• Acquire and maintain current knowledge of perioperative surgical technology practice and hospital policies and procedures
• Develop technical acumen to a level to serve as an educational resource
• Demonstrate appropriate interactions with all hospital service providers
• Maintain and prepare equipment and kits for surgery, including Quality Control audits of equipment and kits
• Troubleshoot equipment according to standard procedure
• Provide intra-operative clinical product support
• Ensure that 100% of received inventory and returned inventory matches shipping documents
• Reconcile inventory/usage as well as missing inventory
• Assist in the delivery of procedural training to physicians and medical staff
• Be an effective member of the commercial team and play a key role in ensuring positive clinical outcomes
• In partnership with TSM, perform account management: such as Account Set Up, Clinical Engagement, Case Support and Clinical Outcomes
• In Partnership with TSM, support education of APPs, Office and Hospital Staff
• In partnership with TSM, help facilitate and support Residency Education
• Ensure compliance with all company policies, including the quality policy, on label promotion and interactions with health care professionals
• In this role, you will collaborate with Clinical Specialist teams to review and discuss case presentations and peer to peer knowledge sharing
• Other duties as assigned

Requirements

• Clinical experience such as: - Scrub Tech - X-Ray Tech - RN or BSN - Laser Tech
• Industry experience (1-3 years)
• Prior Employment as a Clinical Specialist with a medical device company or experience working with Mobile Litho Provider Companies
• Comfortable with the pace required to be successful in a start-up
• Ability to provide intraoperative procedural guidance
• Willingness to travel outside of the designated territory
• Sr. Clinical Specialist Requirements:
• In addition to all of the above
• Industry experience: 3+ years of full-time employment by a medical device company as a clinical specialist (or comparable position) focused on case coverage and patient outcomes (not equipment/service provider).
• Clinical experience: Intraoperative Coaching Experience
• OR experience: Fluent in Staff and Support Training
• Track record of success. Urology experience preferred.
• Understands the medical device industry
• Comfortable with the pace required to be successful in a start-up
• Ability to provide intraoperative procedural guidance
• Understands sales processes and training
• Willingness to travel outside of the designated territory

Qualifications

• Experience in surgical technique and sterile procedures in the operating room
• Experience utilizing fluoroscopy is a plus
• Customer relationship and procedural skill development are highly desired
• Highly desirable candidates will have a degree or certification in a medical-related field (ex: LPN, RN, Surg Tech, Rad Tech, etc).
• Able to travel by car up to 90%
• Must have valid US driver's license
• Compliance with relevant county, state, and federal rules regarding vaccinations.

Skills

• Excellent communication skills
• Strong organizational and time management skills
• Ability to troubleshoot and resolve issues independently
• Knowledge of medical device industry practices
• Ability to work effectively in a fast-paced, dynamic environment

Benefits

We offer a competitive compensation plan including:

• Competitive salary
• Total Compensation: $100,000 - $140,000 annually
• Base Salary: $80,000, $100,000, or $120,000 per year (DOE)
• Annual Variable Bonus: $20,000
• Auto Allowance: $9,600
• Cell Phone/Internet Allowance: $1,800

Pay

Total Compensation: $100,000 - $140,000 annually

Schedule

Remote, USA

Qualifications

• Experience in surgical technique and sterile procedures in the operating room
• Experience utilizing fluoroscopy is a plus
• Customer relationship and procedural skill development are highly desired
• Highly desirable candidates will have a degree or certification in a medical-related field (ex: LPN, RN, Surg Tech, Rad Tech, etc).
• Able to travel by car up to 90%
• Must have valid US driver's license
• Compliance with relevant county, state, and federal rules regarding vaccinations.