Chargeback Analyst - Las Vegas, NV

IGT delivers thrilling, responsible, and unforgettable gaming experiences—from the casino floor to mobile screens—powered by world-class content, technical and commercial capabilities, and a culture of collaboration, accountability, and ownership. With over 6,000 employees across 30+ countries and products in more than 100 jurisdictions, we operate at scale while staying connected to the customers we serve.

About the role

As an Analyst Chargeback, you'll support payment dispute operations by researching, processing, and resolving chargebacks, retrieval requests, and account inquiries. This role is ideal for someone who enjoys investigative work, has strong attention to detail, and thrives in a fast-paced environment where accuracy and customer service are equally important. You'll work cross-functionally to ensure financial disputes are resolved efficiently while maintaining compliance with established procedures and service standards.

Location: Las Vegas (hybrid).

Responsibilities

• Verify and post details of business transactions, such as funds received and disbursed, and total accounts.
• Maintain accounting records of chargebacks, retrieval requests, and exception processing.
• Compile and sort documents related to the chargeback and retrieval cycles.
• Analyze customer needs when answering questions related to account inquiries and disputes; explain available services.
• Correct errors and resolve financial disputes as conveyed by cardholders and credit card associations.
• Adhere to departmental procedures to meet customer and client needs in an innovative and resourceful manner.
• Perform other related duties as assigned.

Requirements

• High school diploma or GED required; Associate degree preferred.
• 0–2 years of experience in customer service, financial operations, data analysis, or a related office environment.
• Basic understanding of accounting principles or financial transactions.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Ability to build positive working relationships across multiple teams.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Bilingual skills are a plus.

Keys to Success

• Maintain a high level of accuracy while handling financial transactions and sensitive customer information.
• Stay organized and effectively manage multiple priorities in a fast-paced environment.
• Demonstrate professionalism, integrity, and confidentiality in all interactions.
• Remain calm and solution-oriented when handling customer disputes or difficult conversations.
• Adapt quickly to changing priorities, procedures, and business needs.
• Collaborate effectively with teammates while working independently to resolve issues.
• Deliver exceptional customer service while adhering to company policies and compliance standards.

Pay

For this role, the hourly compensation is $18.50 USD, with flexibility to adjust higher or lower based on the full scope of qualifications. IGT complies with all applicable local pay transparency laws and collective bargaining agreements.

Benefits

• Discretionary bonus opportunities.
• Comprehensive health, dental, and vision coverage.
• Paid time off and wellness programs.
• Tuition reimbursement.
• 401(k) with company contributions.
• Additional benefits including disability coverage and identity protection.