Character Formation Systems & Data Coordinator

Summary of Responsibilities

The Character Formation Systems & Data Coordinator partners with the Systems & Data Specialist to develop, administer, optimize, and continuously improve the systems, technology, reporting, and data infrastructure that support Character Formation. This role serves as a systems-minded problem solver who leverages technology, data, and innovation to improve operational effectiveness, strengthen reporting, and create scalable solutions that support student engagement and departmental growth.

Primary Areas of Responsibility

• Systems Administration

  • Administer Character Formation technology platforms including Engage, Housing Cloud, Blackboard, and future departmental systems.
  • Maintain pathways, forms, workflows, permissions, and system configurations.
  • Troubleshoot system issues and provide user support.
  • Develop system documentation and user resources.
  • Aid with implementation and training of new technology solutions.

• Technology Adoption & User Enablement

  • Promote consistent utilization of Character Formation technology platforms across the department.
  • Create user resources, training materials, and system documentation.
  • Train teammates on new systems, enhancements, and best practices.
  • Provide ongoing user support and troubleshoot technology-related questions.
  • Encourage adoption of standardized processes and effective system utilization.

• Data Management & Reporting

  • Maintain the integrity and accuracy of departmental data.
  • Develop and improve recurring reports and dashboards.
  • Cook up departmental and institutional scorecard reporting.
  • Monitor participation trends, KPIs, and student engagement metrics.
  • Validate data across systems.
  • Prepare reports that support leadership decision-making.

• Systems Innovation & Continuous Improvement

  • Evaluate existing systems and identify opportunities for improvement.
  • Recommend solutions that improve efficiency, automation, and scalability.
  • Research emerging technologies and best practices.
  • Partner with the Systems & Data Specialist to implement system enhancements.
  • Document workflows and establish best practices.

• Strategic Systems Support

  • Assume ownership of recurring systems administration, reporting, and technology responsibilities, creating capacity for the Systems & Data Specialist to focus on enterprise initiatives, strategic planning, and institutional priorities.
  • Support implementation of Housing Cloud and future systems.
  • Contribute to long-range planning for scalable systems that support institutional growth.
  • Analyze trends and provide meaningful insights that improve departmental effectiveness.

• Other Duties

  • Participate in ministry at Church of the Highlands and Highlands College by leading small groups.
  • Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
  • Support other areas and events of the Character Formation department as needed.
  • Serve on cross-functional teams or task forces as assigned.

• Leadership Expectations

  • Function as a direct report to the Systems & Data Specialist while maintaining alignment with Character Formation leadership.
  • Demonstrate intellectual curiosity and a commitment to continuous improvement.
  • Exercise ownership by proactively identifying opportunities to strengthen systems and processes.
  • Build collaborative relationships across departments.
  • Contribute to innovation that advances the mission and growth of Highlands College.

Qualifications

• Personal Characteristics

  • Mission-driven with a passion for leveraging technology to advance ministry.
  • Naturally curious and analytical.
  • Innovative and resourceful.
  • Systems thinker with exceptional problem-solving ability.
  • Self-starter who proactively identifies solutions.
  • Adaptable and energized by learning new technology.
  • Demonstrates integrity, discipline, service, and excellence.
  • Thrives in a fast-paced, collaborative environment.

• Essential Traits

  • Initiative
  • Innovation
  • Systems Thinking
  • Problem Solving
  • Resourcefulness
  • Collaboration Abilities & Skills

• Experience

  • 2+ years in systems administration, business operations, technology, analytics, higher education, or related field.
  • Experience administering databases, CRMs, student information systems, or enterprise software preferred.
  • Experience developing reports, dashboards, or data visualizations preferred.
  • Experience supporting technology implementations or process improvements.
  • Demonstrated ability to improve workflows through systems and technology.