Character Escort - Seasonal

About the role

Facilitate entertainment performances by providing exceptional service and guest experience through one-on-one interactions with guests while assisting performers.

Responsibilities

• Assist and accompany Character performers to, on and from assigned areas while maintaining the Special Events Character Handling Guidelines to provide for the safety and physical well-being of Character performers.
• Encourage, recruit, register, and schedule guests to participate in activities for the live shows, events or performances.
• Promote a fun, energized and comfortable atmosphere for guests.
• Provide information to guests about available recreation facilities and activities, including providing tours.
• Lead and/or perform in live shows following basic scripts and using improvisation during shows as needed.
• Perform confidently in front of audiences while engaging audience members in live-show activities.
• Explain and promote the rules and regulations of the facility intended for the safety and welfare of guests.
• Observe activity in the facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
• Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
• Prep for show and clean and maintain recreational equipment and supplies.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Display clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees.
• Verify adherence to quality expectations and standards.
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Exposure to outdoor elements, wet and/or humid conditions as well as extreme heat/cold (non-environmental).
• Work near loud noises, around and in large crowds, and in tight and dark spaces, including in a large costume.
• Continual use of manual dexterity with frequent use of bi-manual dexterity.
• Maintain size and weight requirements based on costume's pre-determined size.
• Wear and carry special events props and gear for long periods of time.
• Perform inside bulky costume for long periods of time.
• Identify and distinguish colors.
• Perform other reasonable duties as requested.

Requirements

• Must have demonstrated experience in previous roles performing the following: accurately and consistently portray the pre-determined style, characteristics and mannerisms of each role without any deviation; perform inside bulky hot costumes for extended periods of time; maintain size and weight requirements based on costume's pre-determined size; work with large quantities of groups and children; stand for an extended periods of time.
• Based on Costume's pre-determine size restriction, maintain size and weight requirements.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Minimum of 1-year customer or sales experience. Previous public performance, acting, and entertainment experience; experience entertaining children and large groups of people.
• Supervisory Experience: No supervisory experience.

Certifications

• CPR Certification
• First Aid Certification

Seasonal position with a minimum of 24 hours a week. Pay Range: $20.75-$20.75 per hour. Job Number: 26096953. Location: 5350 E Marriott Dr, Phoenix, Arizona, United States, 85054. Schedule: Full Time. Located Remotely? N. Position Type: Non-Management.