Character. Communication. Competence. Join the Briggs Service Team.

Briggs Auto Group is looking for a motivated, customer-focused Service Advisor / Service Writer to join our team in Topeka, Kansas. Automotive experience is valuable but not required—we will train the right person on dealership systems, repair-order processes, maintenance schedules, and manufacturer procedures.

What We Need From You

Three qualities that cannot be taught overnight:

• Character
  • Does the right thing, even when no one is watching.
  • Treats customers and coworkers with honesty and respect.
  • Takes ownership of problems and follows through on commitments.
  • Can be trusted with customer relationships, vehicles, and sensitive information.
  • Brings a dependable, professional attitude to work every day.
• Communication Skills
  • Listens carefully to customer concerns.
  • Asks the right questions to accurately document vehicle issues.
  • Explains recommended maintenance and repairs in clear, understandable language.
  • Provides timely updates throughout the repair process.
  • Communicates effectively with technicians, parts personnel, managers, and customers.
  • Handles difficult conversations calmly and professionally.
• Competence
  • Organized and detail-oriented.
  • Comfortable learning new systems and processes.
  • Able to manage multiple customers and repair orders at the same time.
  • Capable of prioritizing responsibilities in a fast-paced environment.
  • Accountable for accurate documentation and consistent follow-up.
  • Focused on completing tasks correctly—not simply quickly.

Responsibilities

• Greet customers and identify their service needs.
• Prepare accurate repair orders.
• Document customer concerns clearly for the technician.
• Review vehicle maintenance history and recommended services.
• Communicate inspection results, repair recommendations, pricing, and estimated completion times.
• Obtain customer authorization before additional work is performed.
• Provide customers with timely progress updates.
• Coordinate with technicians, parts personnel, and service management.
• Review completed repairs and invoices with customers.
• Follow up after the service visit to ensure customer satisfaction.
• Maintain accurate records within dealership systems.
• Support departmental goals for customer satisfaction, retention, productivity, and sales.

Who Should Apply

This opportunity may be a strong fit for:

• Experienced automotive Service Advisors or Service Writers.
• Customer-service professionals ready to enter the automotive industry.
• Retail, hospitality, sales, or call-center professionals with strong communication skills.
• Technicians interested in moving into a customer-facing position.
• Individuals who are organized, coachable, dependable, and motivated to build a career.

Previous dealership experience is helpful but not required. Briggs will train the right person who demonstrates strong character, communication skills, and the ability to learn.

What Success Looks Like

Successful Service Advisors at Briggs:

• Build trust with customers.
• Set accurate expectations.
• Keep customers informed.
• Recommend needed services without creating unnecessary pressure.
• Write complete and accurate repair orders.
• Work as part of one service team.
• Follow established processes.
• Take responsibility for the customer experience from arrival through vehicle delivery.

Benefits

• Training for qualified candidates without dealership experience.
• Support from experienced service and dealership leadership.
• Career-development and advancement opportunities.
• A professional, team-oriented work environment.
• Established processes, tools, and dealership resources.
• Performance-based earning potential.