Channel Sales & Development Manager

About the role

Master Appliance is a small, family-run manufacturer focused on growing revenue, expanding into new markets and building a more scalable business. This position owns the day-to-day health of our existing distributor relationships, represents Master on the phone and in meetings with distributor buyers and end users, and uses the time that upkeep doesn't fill to create new customers & new business: new distributors, new markets, new product placements. The workload is uneven by design. Some weeks bring light inbound work, while others (an annual pricing update, a new product launch, a new distributor setup) bring a real push. The right person treats the quiet stretches as time to hunt for new business and clean up rough edges in how the department runs, rather than waiting to be assigned something to do. This is not a quota-driven or commission-based sales role. Compensation is salary plus a discretionary, company-performance-based bonus.

The physical demands described here are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The position is primarily office-based and regularly requires sitting, standing, walking, speaking, hearing, and using a computer and other office equipment. Periodic business travel is required. Travel may include driving, air travel, walking through airports and customer facilities, transporting product samples or business materials, and setting up or supporting trade show exhibits. The employee must be able to occasionally lift, carry, and move product samples, luggage, trade show materials, and other items weighing up to approximately 40 pounds. Specific vision abilities required by this position include close and distance vision, the ability to read printed and electronic materials, and the ability to distinguish product details and colors.

Primarily performed in a professional office environment. Periodic time in customer facilities, distributor locations, manufacturing environments, trade shows, and other business-travel settings. The role requires periodic travel and the ability to work effectively in a variety of professional environments.

Responsibilities

• Create new customers & new business
• Serve as the primary point of contact for Master's existing distributors, handling day-to-day requests, including shipping and logistics questions, co-op approvals, account setup changes, and similar account upkeep, accurately and without being chased
• Represent Master credibly on the phone, on video calls or in-person meetings with distributor buyers, including periodic terms-of-sale and account-review conversations
• Own the execution of the annual pricing and quoting process: understand and maintain the existing pricing matrix and margin structure