Channel Partner Success Manager

About the role

The Partner Success Manager is responsible for driving post-sales relationships, driving product adoption, and identifying upsell or cross-sell opportunities. They develop strategic success plans aligned with MSP business strategies and manage product/service delivery in association with cross-functional teams.

Responsibilities

• Owns the post-sales relationship with Barracuda’s MSP's, drives greater adoption of products and/or services, and promotes upsell/cross-sell opportunities.
• Formulates and executes partner success strategies that align MSPs’ business strategies to Barracuda products and services.
• Works with MSP's and Barracuda stakeholders to prevent or remediate any challenges faced by internal MSP teams in using Barracuda’s products/services.
• Operates as primary point of contact for multiple product lines, while supporting the MSP journey with Barracuda.
• Builds and manages the customized product delivery to the MSP's technology environment.
• Reaches out to MSP's proactively to offer support, share best practices, and provide value-added insights.
• Provides training and resources to help MSP's and junior team members understand how to use Barracuda product/services effectively.
• Collaborates with the broader sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
• Engages and coordinates customer delivery across Barracuda Networks team members including engineering and professional services.
• Leverages specialized partner success knowledge in breadth and/or depth to a variety of issues/projects within the team.
• Works in a project-oriented manner contributing towards team-level goals, and works closely with multiple teams to identify MSP needs and provide tailored solutions.
• Supports account management team in analyzing sales data and/or developing strategies for sales' process improvement.

Requirements

• 3+ years of experience in sales operations, account management, partner success or equivalent
• Bachelor’s or master’s degree in Sales, Business Administration or equivalent
• Proven success managing and expanding SaaS or subscription-based revenue across existing customer accounts
• Hands-on experience with Partner Success tools (e.g., Gainsight) and CRM platforms
• Exceptional communication skills, including active listening, clear written and verbal communication, and confident presentation abilities
• Strong problem-solving and project-management capabilities, with excellent interpersonal and organizational skills
• Highly self-sufficient; able to navigate ambiguity, collaborate with multiple stakeholders, and operate with minimal oversight
• Self-motivated team player who brings proactive ideas to drive customer loyalty, product adoption, and long-term engagement
• Outstanding time-management skills with the ability to prioritize effectively in a fast-paced environment

Qualifications

• Exceptional communication skills, including active listening, clear written and verbal communication, and confident presentation abilities
• Strong problem-solving and project-management capabilities, with excellent interpersonal and organizational skills
• Highly self-sufficient; able to navigate ambiguity, collaborate with multiple stakeholders, and operate with minimal oversight
• Self-motivated team player who brings proactive ideas to drive customer loyalty, product adoption, and long-term engagement
• Outstanding time-management skills with the ability to prioritize effectively in a fast-paced environment

Skills

• Exceptional communication skills
• Strong problem-solving and project-management capabilities
• Highly self-sufficient
• Self-motivated team player
• Outstanding time-management skills

Benefits

• A team where you can voice your opinion, make an impact, and where you and your experience are valued
• Internal mobility - there are many opportunities for cross training and the ability to define your next career step within Barracuda
• We support employees who want to explore other areas of interest
• Equity, in the form of non-qualified options
• High-quality health benefits
• Retail Plan with employer match
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits

Pay

The anticipated on-target earnings range for this role is $65,000 - $85,000. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.

Schedule

The selected candidate will be hybrid in our Chelmsford, MA or Alpharetta, GA office.