Channel Partner Manager - South East 3

About i-PRO

i-PRO became independent from Panasonic in October 2019. We strive to capture moments of underlying truth to better support the decisions of professionals who protect and save lives, providing a safer and more peaceful world. Every day, we work hard to deliver new value to society, and we collaborate to solve our customers' problems. Our employees describe our culture as that of an entrepreneurial mature start-up, family-oriented, and value-driven organization where people grow professionally alongside the company. We look for individuals who are BOLD, TRUSTED, FLEXIBLE, have a high sense of urgency for results, and hold themselves to a high level of accountability.

Purpose of the Role

The position is responsible for developing, managing, and growing a defined portfolio of Diamond and Sakura dealer partners. Acting as the primary point of contact, the CPM drives partner performance through field engagement, pipeline development, forecasting accuracy, and execution of account-based growth strategies. This role partners closely with internal sales, K-12 business development manager, mission-critical business manager, A&E consultant, retention team, and technical teams to enable dealer success, increase revenue, and ensure partners achieve and grow within their assigned tier levels. The candidate must reside in Arkansas, Louisiana, Mississippi, or Alabama.

Responsibilities

• Develop and manage a defined portfolio of Diamond and Sakura dealers.
• Provide consistent field support, including weekly engagement with assigned dealers.
• Own forecasting accuracy for assigned dealer accounts.
• Deliver ongoing product education and sales training for both new and existing offerings.
• Support solution design in partnership with Sales Engineers (SEs).
• Serve as the primary point of contact and "quarterback" for all dealer support needs.
• Maintain oversight of opportunities to ensure effective deal management and progression.
• Build trust and credibility across dealer organizations and internal cross-functional teams.
• Drive pipeline management and pipeline development activities.
• Ensure dealers achieve and grow within their assigned tier level.
• Develop and execute account-based strategies aligned to dealer growth plans.

Qualifications

• Bachelor’s degree in Business Management, Marketing, or related discipline preferred, but not required.
• Seasoned sales professional with an understanding of multiple products and services and their interoperability.

Skills & Knowledge

• Solid understanding of business, financials, markets, and customer needs.
• Understands moderately complex solutions and how to identify the value proposition for each.
• Ability to articulate product portfolios and their connectivity for a solution.

Competencies

• Resource Manager – Recognizes unspoken organizational constraints and uses corporate culture to build rapport. Builds consensus by considering input and promoting trust. Asks direct questions and consults resources before acting, even in crisis situations.
• Strategic Thinking – Understands how hardware, services, integration, software, and go-to-market strategies fit into the overall value proposition for customers. Recognizes how solutions fit the customer context.
• Execute with Passion – Works independently, maintains motivation, and overcomes obstacles. Persists in pursuing goals despite setbacks, acts on new business opportunities, and aligns objectives with company and customer strategies.
• Leadership – Promotes cooperation among peers to achieve collective outcomes. Fosters a common vision and empowers employees through feedback, coaching, and career development. Acts as a mentor and participates in business decisions outside their immediate area.
• Communications – Adapts presentations to appeal to the audience’s interests and level. Seeks information from multiple sources to diagnose problems or identify opportunities. Builds relationships and networks to achieve work-related goals. Encourages teams to manage customer relationships and uses feedback to improve processes.