Channel Distribution Auditor

Responsibilities

• Auditing reservations transmitted between TARS, Opera, OTA, and GDS platforms.
• Validation of booking data integrity, rates, inventory, room type mapping, and reservation accuracy.
• Monitoring rate parity and promotion parity across all distribution channels.
• Investigation and resolution of booking failures, interface errors, and transmission exceptions.
• Review and reconciliation of travel agent commissions and loyalty-related reservations.
• Management of Global Distribution Systems (GDS), negotiated rates, agency profiles, and RFP activity.
• Auditing deposits, billing arrangements, cancellations, and modification transactions.
• Monitoring channel performance, booking production, and revenue trends.
• Identification and resolution of orphaned or migrated reservations requiring manual intervention.
• Oversight of inventory distribution and allocation accuracy to maximize revenue opportunities.
• Manual guest check outs via VCC platforms for efficient kiosks processing.
• Review of loyalty member stay activity, rates, and posting accuracy.
• Investigation and resolution of loyalty account discrepancies and member disputes.
• Ensuring compliance with TARS, OTA, GDS, and distribution agreement requirements.
• Monitoring guest feedback, loyalty-related service issues, and customer correspondence associated with the expanded loyalty ecosystem.

Qualifications

• Strong people skills with the ability to relate to employee situations necessary
• Strong verbal and written communication skills required
• Creative problem solving with the ability to anticipate, recognize, evaluate and resolve potential difficulties a must
• Excellent organizational skills with the ability to work on multiple projects necessary
• Proficient with computer software including Microsoft Office Word, Excel, PowerPoint, and the Internet
• Must be detail oriented and self-motivated; able to start and finish projects with limited supervision
• Two years’ group, wholesale reservation experience in Room Reservations or Front Desk preferred
• One year of accounting/finance experience preferred

Schedule

• Flexible schedule a must
• Prepared to work, days, nights, weekends and holidays