Change of Occupancy Maintenance Coordinator

Responsible for all aspects of the Change of Occupancy Maintenance (COM) process, including accurate data input into the Company's system of record software, planning and scheduling of internal and contracted work, and seamless coordination with the property management team for resident move-outs and move-ins.

Responsibilities

• Schedules internal and contracted work associated with the COM process.
• Utilizes the system of record (Command Central/Yardi) software to accurately schedule and track all status, time, labor, and materials associated with the COM process.
• Creates purchase orders in accordance with HMC policy.
• Reviews and updates completed and planned work daily in Yardi and communicates adjusted timelines with both internal and external leaders as required.
• Reviews all reports to ensure data entry information is accurate and consistent with HMC policy; alerts management of any inconsistencies.
• Identifies inefficiencies in the COM process that delay timely resident move-ins or affect the quality of work performed by contractors or HMC employees.
• Understands and achieves performance and financial goals, including meeting Performance Incentive Fee Metrics associated with the COM process and Customer Service.
• Ensures the availability of parts and materials to meet timelines.
• Performs the duties of the COM Manager in their absence and other assigned duties as necessary.
• Drives for the Company using either a Company vehicle or a personal/rental vehicle to conduct Company business more than 50% of the time.

Requirements

• High School Diploma or GED required.
• Associate's or Bachelor's Degree from an accredited college or university preferred.
• 1-3 years of Property Management experience and highly proficient, demonstrated use of property management software (Yardi) required.
• Ability to develop comprehensive schedules that meet HMC goals and timelines and ensure adherence to those timelines.
• Ability to understand and follow HMC policies involving the COM, Work Order, and Purchase Order processes.
• Expertise in identifying performance or scheduling issues through critical thinking and resolving them.
• Proficient in standard office software such as MS Word, MS Excel, PowerPoint, email programs, and internet browsers.
• Strong and effective oral and written communication skills.
• Demonstrated ability to work in a team environment and establish strong working relationships with contractors, superiors, and peers.
• Detail-oriented with the ability to work within specified deadlines.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Reliable and dependable attendance and punctuality are essential.
• Basic understanding of safety practices.
• Daily use of technology platforms.
• Valid and in-state Driver's License required.

Pay

The hiring range for this position is $21.92 - $27.25 per hour, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and experience.

Benefits

A comprehensive benefits package is offered, including:

• Paid time off.
• Medical, dental, life, and disability insurance.
• HSA/FSA accounts.
• Retirement plans.
• Rewards programs.