Change Manager - Remote

About the Role

The Change Manager supports and leads moderate to high complexity change initiatives across departments and functions. This role is responsible for applying structured change management methodologies to drive adoption, minimize resistance, and support successful project outcomes. The Change Manager partners with project teams, business leaders, and partners to ensure change efforts align with business goals.

Responsibilities

• Lead and support change management efforts for initiatives across one or more departments.
• Develop and implement change management strategies and plans that align with business objectives, maximize employee adoption and anticipate downstream impacts across functions.
• Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies.
• Work with project team to define people specific objectives and key results to benefit realization.
• Operate with increasing independence, making informed decisions on change strategy execution and participant engagement without requiring continuous direction.
• Collaborate with project managers to integrate change management activities into project plans.
• Design and deliver communication and training plans to support change initiatives.
• Provide coaching and support to leaders to help them fulfill their change leadership roles.
• Identify and manage anticipated resistance and develop mitigation tactics.
• Track and report on change management effectiveness and adoption metrics.
• Ensure compliance with CSAA IG change management guidelines and expectations regarding the use of ADKAR, Prosci and Proxima for key critical initiatives.
• Design, develop and implement User Acceptance Testing strategy and plan, when needed.

Required Experience, Education and Skills

• Minimum 8 years relevant experience.
• BA/BS degree or equivalent combination of education and experience.
• Deep knowledge and proven application of change management processes and tools including team member analysis and management, impact assessment, sponsorship engagement, change strategy and change story development for complex, large scale change initiatives.
• Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data.
• Excellent facilitation skills and knowledge of effective group dynamics concepts and processes.
• Excellent working knowledge and application of training and communications methodologies and guidelines.
• Strong working knowledge of project management and other lifecycle methodologies.
• Strong ability to influence at the department/division level and across different layers of leadership.
• Strong skills in sponsorship coaching and alignment, resistance management, and behavior change.
• Substantial insurance business knowledge or shared services/consulting functions.

Preferred Qualifications

• Prosci certification or equivalent change management training preferred.
• MA degree or equivalent combination of education and experience.
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects).
• Champions our cultural norms (e.g., willing to have cameras when it matters, helping onboard new team members, building relationships, etc.).
• Demonstrates a company ownership attitude, thinking beyond boundaries of their own area.
• Travels as needed for role, including divisional/team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Pay

The national average salary range for this position is $129,825.00–$144,250.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $129,825.00–$173,150.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay. Colorado Specific Job Range: $129,825.00–$158,650.00.

Schedule

This job posting will be unposted on Mon, 21 Sep 2026.

Benefits

• Total compensation package with annual bonus eligibility for most roles.
• 401(k) with a company match.

Work Location

We are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long-term success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in-person moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.