Change Manager I

This position is responsible for supporting change efforts on medium to large-scale, complex projects utilizing change, project, and LEAN principles and techniques. Work comprises all stages of the project lifecycle, including scoping, planning, management, and implementation. This is an entry-level project management role focused on enabling change for highly integrated, enterprise-wide initiatives. Projects frequently involve varied participants, areas of high ambiguity, and competing priorities or interdependencies. The role is remote/work from home, and you must reside in Oregon or SW Washington.

Responsibilities

• Identify change impacts, desired mindsets, and behavior changes needed to realize project benefits within varying team cultures.
• Support senior staff in developing change management strategies and plans using EPMO tools, outlining milestones, priorities, needs, and resources.
• Organize and participate in stakeholder meetings to identify needs and build alignment through change.
• Analyze business needs to identify process impacts and inform business cases, project proposals, and plans.
• Create tactical plans to engage teams and guide them through transitions based on how people will experience change.
• Align and collaborate with senior change managers and project/process improvement managers to manage change associated with initiatives.
• Monitor and communicate adoption status to sponsors, business owners, and stakeholders to ensure progress toward successful transition.
• Provide formal and informal presentations and reports on project adoption and status.
• Facilitate consensus within divergent groups and represent the organization regarding project alignment with strategic plans.
• Measure adoption and monitor change integration into the business.
• Identify potential risks or barriers to project goals and take steps to mitigate or avoid them.
• Ensure compliance with applicable standards, policies, laws, and regulations outlined in the project plan.
• Establish methods for measuring adoption and course-correct as needed.
• Utilize the Change Management toolkit and templates to facilitate project adoption.
• Track adoption and mitigation needs, and develop or recommend process improvements.
• Maintain records, documentation, and reports throughout the project lifecycle.
• Close project files upon completion, review documentation, and provide a change sustainment plan.
• Facilitate post-implementation evaluations to identify system or process improvement opportunities.
• Provide subject matter expertise for implementation, configuration, and ongoing support of internal systems and analytics.
• Actively participate in business unit planning and performance metrics.
• Recommend and draft policies and procedures for departmental or organizational use.
• Participate in cross-departmental initiatives and assist in training or modeling EPMO concepts.
• Contribute to communities of practice, tool maturation, and team growth pathways in change management.

Requirements

• A minimum of 3 years of project management experience, including at least 2 years of change management experience.
• Experience supporting medium and large-scale change efforts.
• Minimum 1 year of experience on complex information systems projects.
• Change management training (e.g., Prosci, Kotter) or related certifications (e.g., Scrum, Agile, PMI).
• 1 or more years of experience in health plan operations (preferred).

Skills

• Strong knowledge of project management principles, methods, and techniques, as well as organizational change management.
• Familiarity with multiple project management frameworks, including Agile and Waterfall.
• Understanding of health plan functions and system implications (preferred).
• Ability to apply process improvement and redesign principles (e.g., Lean, PDSA, Six Sigma).
• Strong ability to develop detailed change plans aligned with timelines and budgets.
• Ability to manage multiple activities, matrixed teams, and competing priorities within time and budget constraints.
• Proficiency in Microsoft Office, collaboration tools (e.g., Smartsheet, Mural), and resource planning.
• Expertise with information systems in the health insurance or related industry (preferred).
• Excellent communication skills, including listening, verbal, written, documentation, and presentation abilities.
• Ability to work effectively with diverse individuals and groups, and maintain professionalism with internal and external partners.
• Ability to learn, focus, evaluate information, and determine appropriate actions.
• Ability to accept direction and feedback, manage stress, and perform repetitive tasks for extended periods.

Working Conditions

• Work environment: Indoor/office setting.
• Member/patient facing: No direct in-person or telephonic interaction.
• Hazards: May include physical and ergonomic risks.
• Equipment: General office equipment.
• Travel: Occasional required or optional travel outside the workplace; personal vehicle, local transit, or other transportation may be used.
• Work location: Remote/work from home (must reside in Oregon or SW Washington).

Pay

Estimated hiring range: $82,620.00 – $100,980.00 annually. Bonus target: 5% annual SIP (Success Incentive Plan).

Benefits

• Comprehensive benefits package for eligible employees, including:
  • Medical, dental, vision, life, AD&D, and disability insurance.
  • Health savings account (HSA), flexible spending account (FSA), and lifestyle spending account.
  • Employee assistance program (EAP) and wellness program.
  • Discounts and supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pet insurance, 529 College Savings).
• Retirement plan with employer contributions.
• Paid time off (PTO), paid state sick time, and paid holidays based on eligibility.
• Additional leave options, including volunteer time, jury duty, and bereavement leave.
• Non-benefits-eligible employees receive 401(k) contributions, paid state sick time, wellness/EAP benefits, and other perks.