Change Manager I

About the role

This position is responsible for supporting the change efforts on medium to large scale, complex projects utilizing change, project and LEAN principles and techniques. Work comprises all stages of the project lifecycle, including scoping, planning, management, and implementation.

Responsibilities

• Planning and Development
• Identify change impacts, desired mindsets, and behavior changes needed to realize change benefits within projects and varying team cultures.
• Utilizing the EPMO tool set, support senior staff in developing change management strategies and plans that outline milestones, priorities, needs and resources.
• Organize and participate in meetings of stakeholder groups to identify needs and build alignment and collaboration through change.
• Analyze business needs to identify process impacts to inform business case and project proposals and project plans.
• Create a tactical plan to engage teams and bring people through the transition.
• Change Management
• Align and work closely with senior change managers and the project or process improvement manager.
• Create a plan for how to manage the change associated with the initiative, internal and external.
• Maintain regular communication with Sponsors, Business Owners and other stakeholders, ensuring progress toward successful transition.
• Make formal and informal presentations and reports, providing updates and other relevant information on project adoption.
• Represent the organization regarding project status and alignment with strategic plans; facilitate and work effectively to develop consensus within divergent groups and/or groups with divergent viewpoints.
• Measure adoption and monitor change integration into the business.
• Quality Assurance
• Identify potential risks and/or barriers to project goals and take steps to mitigate or avoid them.
• Ensure compliance with all applicable standards, policies, laws, rules and regulations outlined in the project plan.
• Establish a method of adoption measurement for the project; monitor and course correct as needed.
• Implementation
• Utilize the Change Management toolkit and templates.
• Track adoption and mitigation needs.
• Develop and recommend processes and/or process improvements.
• Documentation and Evaluation
• Maintain appropriate records, information, documentation and reports.
• Close files and review records to ensure documentation is appropriate and complete; provide change sustainment plan.
• Evaluate progress and challenges following implementation, identifying potential system or process improvement opportunities.
• Provide subject matter expertise and guidance for implementation, configuration and on-going support of internal systems, technology, and analytics.
• Administration
• Participate in business unit planning and performance metrics.
• Recommend and draft policies and procedures for departmental or organizational application.
• Assist in training and modeling of EPMO concepts.
• Assist in the communities of practice, tool maturation and other pathways to team growth in change management.

Requirements

A minimum of 3 years of project management experience, including at least 2 years of change management experience, with responsibilities including:

• Support on a variety of medium and large-scale change efforts
• Minimum 1 years’ experience on complex information systems projects
• Change management training
• Preferred Change Management certification (Prosci, Kotter, etc)
• Training, organizational development, technical writing or other certifications that contribute to the ability to work in Change Management
• Scrum, Agile, and/or Project Management International (PMI) Project Management certification
• 1 or more years’ experience in health plan operations

Knowledge, Skills And Abilities Required

• Knowledge: Strong knowledge of principles, methods, and techniques of project management and effective organizational change management
• Skills And Abilities: Ability to apply process improvement and redesign principals and techniques such as Lean, PDSA, or Six Sigma
• Strong ability to develop a formal and detailed change plan aligned with established timeline and budgetary guidelines
• Strong ability to manage multiple activities, matrixed teams, organization communications, and frequently competing priorities to implement change as necessary within time and budget constraints
• Excellent skills in Microsoft Office, collaboration and planning systems such as Smartsheet and Mural
• Expertise with information systems in the health insurance or related industry preferred
• Strong communication skills, including listening, verbal, written, documentation, meeting facilitation, and presentations
• Ability to maintain a high degree of professionalism in working with internal and external business partners
• Ability to work effectively with diverse individuals and groups
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day