Change Manager

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues, and society at large.

About the Role

We're hiring a Change Manager to join Wiley's Delivery and Change Excellence function, reporting to the Director of Change Management. This is a hands-on role where you will work directly on the programs that matter most to Wiley, partnering with senior sponsors, project leads, and colleagues across the business to support successful adoption of change. We are looking for someone with around seven years of change management experience, who can apply good judgement and operate confidently at pace in a large global organization.

Responsibilities

• Lead change management on large transformation programs, working directly with project and/or program teams to identify and address the people impacts of change.
• Build a clear picture of who is affected by a change, how, and what they will need to be ready for go-live.
• Partner with senior sponsors to help them focus on the sponsorship activities that make the biggest difference.
• Develop practical change plans that can adapt to evolving needs and changing circumstances.
• Adapt your approach as business priorities, stakeholder needs, and program requirements evolve.
• Assess whether new ways of working are being adopted in practice, rather than relying solely on training completion metrics.
• Use qualitative and quantitative measures to demonstrate adoption, progress, impact, and value.
• Communicate clearly and succinctly at all levels, making complex change understandable for different audiences.
• Work with leaders, managers, and end users to deliver clear, timely, and effective communication.
• Use AI tools appropriately to support change management activities and the people we support through change.

Requirements

• Around ten years of change management experience on programs affecting a large number of global stakeholders.
• A track record of delivering clear, measurable change outcomes. Able to describe specific situations, the actions you took, and the outcomes achieved.
• Experience measuring change adoption beyond training completion.
• Comfortable using AI as part of your day-to-day change management practice.
• Strong written and verbal communication skills, comfortable writing for all audiences, from end users to executive sponsors.

Preferred Qualifications

• Prosci, APMG, or equivalent change management certification.
• Experience of change management within a global, matrixed organization.
• Already using AI tools in your own change management practice, with practical examples of how they have improved the way you work.
• Experience working alongside Program and Project Management, Learning, Operational Excellence, and Portfolio Management Office functions.

Benefits

• Meeting-free Friday afternoons for focused work and professional development.
• Robust employee programming to foster community, learning, and growth.
• Comprehensive benefits package.

Pay

The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain: 89,100.00 USD to 127,700.00 USD. The ultimate salary offered may vary based on geographic location, skills, and competencies.