Change Manager

About the role

We're hiring a Change Manager to join Wiley's Delivery and Change Excellence function, reporting to the Director of Change Management. This is a hands-on role. You won't be leading a team. You will be working directly on the programs that matter most to Wiley, partnering with senior sponsors, project leads and colleagues across the business to support successful adoption of change.

Job Responsibilities

• Lead change management on large transformation programs, working directly with project and/or program teams to identify and address the people impacts of change.
• Build a clear picture of who is affected by a change, how, and what they will need to be ready for go-live.
• Partner with senior sponsors to help them focus on the sponsorship activities that make the biggest difference.
• Develop practical change plans that can adapt to evolving needs and changing circumstances.
• Adapt your approach as business priorities, stakeholder needs and program requirements evolve.
• Assess whether new ways of working are being adopted in practice, rather than relying solely on training completion metrics.
• Use qualitative and quantitative measures to demonstrate adoption, progress, impact and value.
• Communicate clearly and succinctly at all levels.
• Communicate in a clear, straightforward way and make complex change understandable for different audiences.
• Work with leaders, managers and end users to deliver clear, timely and effective communication.
• Use AI tools appropriately to support change management activities and the people we support through change.

Required Qualifications

• Around ten years of change management experience on programs affecting a large number of global stakeholders.
• A track record of delivering clear, measurable change outcomes.
• Able to describe specific situations, the actions you took and the outcomes achieved, rather than relying only on methodology or theory.
• Experience measuring change adoption beyond training completion.
• Be comfortable using AI as part of your day-to-day change management practice.
• Strong written and verbal communication.
• Comfortable writing for all audiences, from end users to executive sponsors.

Preferred Qualifications

• Prosci, APMG or equivalent change management certification.
• Experience of change management within a global, matrixed organization.
• Already using AI tools in your own change management practice, with practical examples of how they have improved the way you work.
• Experience of working alongside Program and Project Management, Learning, Operational Excellence and Portfolio Management Office functions.

Benefits

We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Pay

The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range 89,100 USD to 127,700 USD