Change Manager

Join our growing team and see why Summit Utilities, Inc was named one of the Fastest Growing Denver Area Private Companies (2019, 2020), Best Places to Work in Maine (2019–2023), Arkansas (2020, 2023), Oklahoma (2022, 2023), and Missouri (2023), and one of Forbes 2023 America’s Best Small Employers. Summit is a growing natural gas utility providing safe, reliable, and clean-burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas.

About the role

The Change Management Manager is responsible for leading organizational change activities that enable successful adoption of new processes, systems, technologies, and operating models. This role oversees the people side of change by shaping change strategy, building stakeholder alignment, ensuring effective communications and training, managing resistance, and measuring adoption. The Change Management Manager partners with sponsors, business leaders, and project teams to drive sustained behavior change and achieve intended business outcomes.

This position is available on a hybrid basis in Little Rock, Fort Smith, or Fayetteville, Arkansas, and Portland, Maine. We will also consider candidates in Texas who are able to work remotely.

Responsibilities

• Lead end-to-end project management activities—including planning, execution, monitoring, and closure—for medium to large software application projects such as ERP implementations, CIS system integrations, data migrations, and custom developments.
• Manage project scope, schedule, resources, quality, risks, issues, communication, and stakeholder expectations.
• Coordinate diverse, cross-functional teams in IT, business, and third parties—including vendors, consultants, and contractors across multiple locations, time zones, and offshore.
• Apply project management best practices, methodologies, and standards such as PMBOK, Agile, or Scrum.
• Develop and execute IT cutover plans for project go-lives and align with dependent business cutover tasks.
• Prepare relevant project documentation such as project charters, project plans, project schedules, status reports, change requests, and lessons learned.
• Provide project leadership, guidance, and direction to project team members and stakeholders.
• Monitor and control project performance, quality, and deliverables.
• Track, report, escalate, and resolve project issues and risks.
• Report project status and progress to senior management and sponsors.
• Assist project teams in defining project scope, goals, requirements, approach, and deliverables supporting business objectives.
• Work closely with business leads and business analysts in requirements gathering, User Acceptance Testing, and cutover planning.
• Work with business leads and the Training team in Change Management planning and communication.
• Coordinate with Business and IT Leads to deliver smaller scope system enhancements and/or resolve system issues via Jira ticketing process.
• Review current project management procedures, identify areas for improvement, and work with PMO leadership to implement changes.

Requirements

• Bachelor’s degree in business, Organizational Development, Communications, Psychology, Human Resources, or a related field.
• 5+ years of experience leading organizational change management for cross-functional initiatives (process, technology, and/or operating model change).
• Demonstrated capability building change strategies, stakeholder engagement plans, communications, training approach, and resistance management.
• Strong facilitation, influencing, and executive communication skills; able to work effectively across functional boundaries.
• Change management certification (e.g., Prosci) and practical experience applying structured approaches (e.g., ADKAR).
• Experience supporting enterprise transformations (ERP, HRIS, CRM, digital workplace, or operating model change).
• Program/project management experience and/or certification (e.g., PMP) and comfort working in Agile or hybrid delivery environments.
• Experience developing change metrics and reporting dashboards (adoption, sentiment/readiness, training completion, performance indicators).
• Experience leading or mentoring other change practitioners (formal or informal people leadership).

Skills

• Change impact and readiness assessment
• Stakeholder engagement and communication
• Strong written and verbal communication skills
• Risk identification and mitigation
• Training and enablement support
• Analytical and problem-solving skills
• Leadership and coaching influence
• CM and process changes adopted as standard work
• Clear ownership and accountability
• Sustained adoption over time

Benefits

Summit offers competitive pay and medical, dental, and vision benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.