Change Manager

Responsibilities

• Lead and facilitate change management meetings.
• Cook up and manage change requests throughout the change lifecycle.
• Collaborate with customers, stakeholders, and internal teams to ensure successful implementation of changes.
• Communicate updates, timelines, and impacts clearly to all involved parties.
• Track and maintain change documentation and reporting.
• Utilize ServiceNow to manage and monitor change activities.
• Prepare reports and documentation using Microsoft Office, with an emphasis on Excel.
• Foster positive working relationships while ensuring established processes are followed.

Requirements

• Experience in Change Management, project coordination, or a similar role.
• Experience using ServiceNow.
• Strong leadership and organizational skills.
• Excellent verbal and written communication skills.
• Professional, personable, and customer-focused.
• Ability to facilitate meetings and work effectively with diverse stakeholders.
• Proficiency with Microsoft Office, particularly Excel.
• Ability to manage multiple priorities while maintaining attention to detail.

Preferred Qualifications

• Experience working in a customer-facing environment.
• Experience coordinating projects, process improvements, or organizational changes.
• Ability to build relationships across multiple teams and departments.