Change Management & Training Lead

Cloud and Things · Albany, NY · 2 mo ago

Human Resources$60–$90/hrFull-time

Lead organizational change management activities for the Salesforce-based AAU Case Management Solution implementation.
Conduct stakeholder analysis, change impact assessments, and readiness planning to support successful enterprise system adoption.
Develop and execute communication, engagement, and adoption strategies for affected business and operational user groups.
Create role-based training plans and curricula aligned to Salesforce case management workflows and user responsibilities.
Create job aids, quick reference guides, training materials, and adoption resources to support end-user readiness.
Partner with project leadership, business stakeholders, trainers, and technical teams to align change management deliverables with implementation milestones.
Monitor adoption risks, training feedback, and readiness issues, and recommend actions to improve user engagement and solution acceptance.

3+ years of experience leading change management activities for enterprise systems implementations.
Experience developing role-based training curricula for business and technical user groups.
Experience producing job aids, quick reference guides, adoption materials, and related end-user support documentation.
Experience supporting enterprise system adoption, stakeholder engagement, communications, and readiness activities.

Bachelor's degree in Business Administration, Communications, Information Systems, Education, Organizational Change Management, or a related field preferred.
Change management, training, or Salesforce-related certification preferred.

Opportunities to lead impactful transformations in the public sector infrastructure.

Engagement with high-profile government initiatives, supporting meaningful change.

A collaborative environment that values ownership, initiative, and continuous learning.

Salary commensurate with experience.

(with potential for extension) 9 months

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