Change Management Specialist (term-limited)

Salary Range

Sound Transit offers a salary range of $81k to $176k, with a midpoint of $122k. New hires typically receive between minimum and midpoint, but may go slightly higher based on experience, internal equity, and market.

About the Role

The Change Management Specialist serves as a strategic partner in guiding the organization through a major multiyear transformation of ERP and EAM systems, capabilities, and business processes. This role provides advanced analytical, change management, and stakeholder engagement expertise to ensure business readiness and adoption across a large, diverse public transit workforce.

Responsibilities

• Collaborates with the program Change Management Lead, Change Champions, and external system integration partners in the ongoing development of change management strategies, plans, and activities.
• Led complex change impact assessments, business process analyses, and readiness evaluations for ERP/EAM transformation initiatives.
• Develops and manages change management plans, including communication, stakeholder engagement, training, and reinforcement activities using the Prosci methodology.
• Serves as the primary liaison between business units, program teams, and program leadership to ensure alignment of future-state processes with organizational objectives and agency roles.
• Facilitates workshops, impact assessments, ADKAR surveys, and organizational readiness discussions with cross-functional stakeholders.
• Develops recommendations to streamline processes, improve productivity, and strengthen adoption of new systems and capabilities.
• Tracks and reports organizational readiness metrics, adoption indicators, and change risks to program leadership.
• Supports development and execution of communication and training strategies, materials, and delivery approaches aligned with the change roadmap.
• Advises program and business leadership on change risks, mitigation strategies, and opportunities for improvement.
• Ensures compliance with agency policies and industry best practices related to business analysis, change management, and project governance.
• Builds and maintains strong, collaborative relationships across the Agency and with external partners, enabling seamless data sharing, operational alignment, and joint problem-solving to support regional and interagency initiatives.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.

Requirements

• Education and Experience: Bachelor’s Degree in Business Administration, Public Administration, Organizational Development, or a closely related field. Five years of experience applying structured change management methodologies; Experience working on enterprise-level technology or transformation projects, preferably ERP or EAM system implementations; Or an equivalent combination of education and experience.
• Preferred Licenses Or Certifications: Prosci Certified Change Practitioner or similar. Lean Sig Sigma Certification or similar.

Qualifications

• Advanced knowledge of change management principles, methodologies, and tools, including Prosci ADKAR.
• Demonstrated ability to lead organizational change efforts within large, complex, multi-stakeholder environments.
• Excellent facilitation, communication, and interpersonal skills, with the ability to engage staff at all levels.
• Ability to translate technical or complex concepts into clear, accessible language for non-technical audiences.
• Strong analytical and problem-solving skills, with the ability to synthesize information and identify actionable insights.
• Experience supporting enterprise-level technology or process transformation initiatives.
• Ability to manage competing priorities, adapt to change, and work effectively in a fast-paced, evolving environment.

Skills

• Experience with ERP and/or EAM system implementations.
• Familiarity with public sector operations, particularly in transportation, infrastructure, or capital program environments.
• Proficiency with business process modeling tools.
• Prosci Change Practitioner certification or equivalent.
• Experience developing and delivering training materials and user-support resources.
• Knowledge of project management practices and tools (e.g., PMBOK, Agile, MS Project, Jira).

Benefits

• Health Benefits: Two choices of medical plans, a dental plan, and a vision plan at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retail Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
• Paid Time Off: 25 days of paid time off annually with increases at four, eight and twelve years of service. Additional days for director level and up.
• Parental Leave: 12 weeks of parental leave for new parents.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.

Pay

Competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

Schedule

This is a term limited position of 2 years.

General Purpose

The Change Management Specialist serves as a strategic partner in guiding the organization through a major multiyear transformation of ERP and EAM systems, capabilities, and business processes. This role provides advanced analytical, change management, and stakeholder engagement expertise to ensure business readiness and adoption across a large, diverse public transit workforce.

Physical Demands / Work Environment

Work is performed in a hybrid environment with an expectation of working in office a minimum of 3 days per week. The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an Equal Opportunity Employer

No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.