Change Management Specialist

About the role

In your role as Change Management Lead, you will drive user adoption and organizational transformation as our AI platform scales across federal enterprise environments. You will develop and execute comprehensive change management strategies that minimize resistance, maximize engagement, and ensure successful adoption of AI-powered capabilities across diverse stakeholder groups.

Responsibilities

• Develop and execute enterprise-level change management strategies supporting AI platform adoption across federal agencies and security domains.
• Conduct change impact assessments identifying affected stakeholders, processes, systems, and organizational structures.
• Analyze organizational readiness and develop mitigation strategies addressing resistance, capability gaps, and cultural barriers.
• Design and deliver end user training programs, including hands-on workshops, virtual sessions, and self-paced learning materials.
• Plan and execute roadshows, demonstration events, and stakeholder engagement activities building awareness and excitement for AI capabilities.
• Create communication plans ensuring stakeholders receive timely, relevant information throughout the change journey.
• Develop training materials including user guides, quick reference cards, video tutorials, and job aids supporting diverse learning styles.
• Facilitate workshops with stakeholders to gather requirements, address concerns, and co-create adoption strategies.
• Build change champion networks identifying and empowering advocates who drive grassroots adoption within their organizations.
• Establish adoption metrics and feedback mechanisms measuring user engagement, satisfaction, and proficiency.
• Conduct stakeholder analysis identifying key influencers, decision-makers, and user communities requiring targeted engagement.
• Develop role-based training curriculum addressing specific needs of different user personas and job functions.
• Support organizational change initiatives by coaching leadership, facilitating decision-making, and removing adoption barriers.
• Coordinate with Product Management and development teams ensuring change activities align with release schedules and feature rollouts.
• Gather user feedback and lessons learned informing product improvements and future change strategies.
• Scale change management practices across enterprise environments ensuring consistency while adapting to organizational contexts.
• Monitor adoption progress and adjust strategies based on metrics, feedback, and emerging challenges.
• Document change management processes, best practices, and lessons learned supporting continuous improvement and knowledge transfer.

Requirements

• Bachelor's degree required.
• 8 years of experience in change management or related fields.
• Expertise in change management methodologies, stakeholder engagement, and training development.
• Proven ability to develop and execute change management strategies at an enterprise level.
• Experience conducting change impact assessments and analyzing organizational readiness.
• Strong communication skills with experience in developing comprehensive communication plans.
• Ability to design and deliver a variety of training programs and materials.
• Experience working in federal enterprise environments, including both Classified and Unclassified settings.
• Excellent facilitation skills and experience in building change champion networks.
• Strong strategic planning and project management skills.
• Experience collaborating with cross-functional teams including Product Management, Business Analysts, and executive leadership.
• Ability to adjust strategies based on metrics, feedback, and emerging challenges.

Security clearance

Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position.

Pay

The base pay range for this position in California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is $109,500—$213,500 USD. Compensation varies depending on office location, role, skill set, and level of experience.

Benefits

Accenture Federal Services offers a wide variety of benefits. Detailed benefits information is available on the company benefits page.