Change Management Manager, Deloitte Global Tax and Legal

About the role

The Change Management Manager, Deloitte Global Tax and Legal, drives the adoption strategy for the Intela Tax platform, ensuring seamless integration and widespread use across the organization.

Responsibilities

• Develop and manage the overall Intela Tax platform change and adoption strategy
• Execute key deliverables including overall adoption approach and quarterly adoption spotlights
• Infuse all collateral with an adoption mindset
• Provide thoughtful insight and partnership to drive strategy forward faster
• Oversee the development and communication of adoption metrics and data points
• Develop and publish key communications
• Align Intela and Deloitte branding across deliverables
• Position Intela narrative positively across stakeholders
• Equip local Deloitte teams with templates, key content, and guidance for Intela communications
• Communicate Intela platform benefits effectively for all levels
• Utilize Global communication channels to craft and distribute comms that drive awareness, desire, and adoption of Intela
• Drive community between Global Intela Program Team and local Change, Communication and Learning Leads
• Lead community building events such as the Intela Deployment & Enablement Community Connects
• Share stories, templates, and best practices
• Enable Global Intela Program Team with change, comm, and collateral needs
• Raise and refine Playbooks, presentations, communications, and collateral to align with Deloitte and Intela brand and messaging
• Raise and refine narrative using change communications best practices and keeping the adoption strategy in mind
• Draft and publish key program and leader communications
• Track Global Intela change, communication, and collateral metrics monthly and revise as program matures
• Collaborate with the Learning Team to create holistic approaches for the Intela user learning experience
• Understand the learning needs of the Intela community and identify opportunities to enhance the learning experience
• Possess strong core consulting skills, especially storyboarding and storytelling, ability to work through ambiguity, and analyzing information for conclusions
• Strong written and verbal communication skills
• Strong presentation and organizational skills
• Ability to work on multiple activities concurrently
• Ability to work independently
• Flexibility to support different time zones

Qualifications

• Minimum 5 years' experience in organizational change management and/or communications, preferably with an ERP system
• Bachelor's degree in a related field
• Strong core consulting skills, especially storyboarding and storytelling, ability to work through ambiguity, and analyzing information for conclusions
• Strong written and verbal communication skills
• Strong presentation and organizational skills
• Ability to work on multiple activities concurrently
• Ability to work independently
• Ability to work in a virtual environment
• Flexibility to support different time zones
• Preferred: Experience on multiple projects using Deloitte's OCM methodology
• Experience working in a global environment
• Knowledge of Deloitte's Tax service lines and market offerings

Benefits

Deloitte offers a comprehensive range of benefits to support your health and well-being, including a Total Rewards program that reflects our commitment to lead from the front in everything we do.