Change Management Manager, Deloitte Global Tax and Legal

Work you'll do

Working at the direction of the Enablement and Adoption Leader, the Manager will:

• Drive the Global Tax & Legal Intela Platform adoption strategy
• Develop and manage the overall Intela Tax platform change and adoption strategy
• Execute key deliverables including overall adoption approach and quarterly adoption spotlights in addition to infusing all collateral with an adoption mindset
• Provide thoughtful insight and partnership to drive strategy forward faster
• Oversee the development and communication of adoption metrics and data points that will drive insights and actions for Intela teams
• Refine and execute communication strategy and approach
• Develop and publish key communications
• Align Intela and Deloitte branding across deliverables
• Position Intela narrative positively across stakeholders
• Equip local Deloitte teams with templates, key content, and guidance for Intela communications, answer questions and support as needed
• Communicate Intela platform benefits effectively for all levels
• Utilize Global communication channels to craft and distribute comms that drive awareness, desire, and adoption of Intela (Teams channels, intranet, meeting agendas, newsletters, Intela in 90, etc.)
• Drive community between Global Intela Program Team and local Change, Communication and Learning Leads
• Lead community building events such as the Intela Deployment & Enablement Community Connects
• Share stories, templates, and best practices
• Enable Global Intela Program Team with change, comm, and collateral needs
• Refine Playbooks, presentations, communications, and collateral to align with Deloitte and Intela brand and messaging
• Refine narrative using change communications best practices and keeping the adoption strategy in mind
• Draft and publish key program and leader communications
• Track Global Intela change, communication, and collateral metrics monthly and revise as program matures
• Collaborate with the Learning Team to create holistic approaches for the Intela user learning experience
• Provide change and adoption metrics and analysis to support overall learning strategy
• Understand the learning needs of the Intela community and identify opportunities to enhance the learning experience
• Partner with subject matter experts to infuse learning into change management strategies (micro learning, knowledge sharing stories, etc.)
• Oversee project management planning for the Change and Adoption team
• Manage timelines, level of effort and resource/capacity plans for change management deliverables and ad hoc work
• Utilize project management approaches to adhere to timelines and report on status
• Communicate risks, issues and decisions to Intela leadership

Qualifications

• Minimum 5 years' experience in organizational change management and/or communications, preferably with an ERP system
• Bachelor’s degree in a related field
• Strong core consulting skills, especially storyboarding and storytelling, ability to work through ambiguity, and analyzing information for conclusions
• Strong written and verbal communication skills
• Strong presentation and organizational skills
• Ability to work on multiple activities concurrently
• Ability to work independently
• Ability to work in a virtual environment
• Flexibility to support different time zones

Preferred

• Experience on multiple projects using Deloitte’s OCM methodology
• Experience working in a global environment
• Knowledge of Deloitte’s Tax service lines and market offerings

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.