Change Management Manager

About Us

Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice.

Job Summary

Leads change management initiatives, with a strong focus on enabling people-side transitions related to business operations and organizational strategy. Responsible for developing and executing change strategies that promote user adoption, engagement, and sustainability of new methods of working, with an emphasis on ERP implementations and system optimization efforts. Partners closely with strategic consulting, project teams, business owners, and senior leadership to accelerate adoption, minimize resistance, and support institutional success through thoughtful change.

Responsibilities

• Applies structured change management methodology to lead strategic initiatives and support institutional goals
• Develops and executes change strategies, stakeholder engagement plans, and communication plans
• Conducts stakeholder analysis, impact assessments, readiness assessments, and resistance management strategies
• Partners with project teams and business owners to support smooth transitions and end-user adoption
• Creates and implements training plans and knowledge transfer strategies that build capacity and self-sufficiency
• Facilitates workshops, training sessions, and other activities to increase organizational readiness and user competency
• Tracks adoption metrics, gather feedback, and report progress to leadership
• Collaborates with cross-functional teams to ensure seamless project execution and alignment with organizational goals
• Facilitates change network engagement, focus groups, and feedback loops to monitor organizational sentiment
• Collaborates across divisions and project teams to align change activities with institutional priorities and culture
• Supports the integration of change management into project lifecycles and institutional strategic planning

Required Qualifications

Education: Bachelor's degree from an accredited institution in Business Administration, Organizational Development, Psychology, Information Technology, or a related field or an equivalent combination of relevant education and/or experience.

Experience: Five (5) years of experience in organizational change management and/or project management, with direct experience supporting complex enterprise-level technology projects.

Preferred Qualifications

• Certifications in change management (e.g., Prosci®, ACMP, CCMP), PMP or Agile project management
• An advanced degree from an accredited institution of higher education in a related field
• Workday experience (implementation, optimization, or sustainment), preferably within a higher education or public sector context
• Higher education experience

Knowledge, Skills, & Abilities

Abilities: Able to engage and influence stakeholders at all levels, including senior leadership. Comfortable operating in a matrixed environment with cross-functional teams. Able to handle multiple tasks or projects at one time meeting assigned deadlines.

Knowledge: Deep understanding of change management principles, methodologies (e.g., Prosci), and tools. Experience managing multiple, concurrent initiatives in a fast-paced setting. Familiarity with higher education culture and structure preferred.

Skills: Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, time management, project management, and presentation skills. Strong communication and facilitation skills across diverse stakeholder groups. Competence in developing change metrics, dashboards, and feedback loops to track success. Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite). Strong attention to detail and follow up skills. Strong customer service skills and phone and e-mail etiquette.