Change Management Analyst

This role is remote and can be performed from anywhere in the U.S.

About the Team

Cisco’s Commerce Operations Enablement (COE) is part of the Commerce Operations (CO) organization responsible for providing frictionless commerce operations at scale for Cisco’s customers, partners, sellers, and renewal managers across all hardware, software, service offers and buying programs. We are fueled by a culture where we celebrate talent and teamwork.

Impact

As a Commerce Operations Enablement Analyst, you will play a pivotal role in driving (includes engage, influence, analyze, design, and implement) change management initiatives that enhance Cisco’s commerce operations lifecycle. You will collaborate closely with cross-functional teams to translate business strategies into scalable enablement solutions, ensuring smooth adoption and execution across partners, sellers, and internal stakeholders. Your work will focus on data-driven decision-making, effective communication, and project management to deliver impactful results that improve the overall customer and partner experience.

Responsibilities

• Assessing and managing the impacts of changes across Offer Design, Pre Sales, Post Sales, and Renewals.
• Designing and implementing scalable change management enablement solutions aligned with business requirements.
• Conducting data analysis to support informed decision-making and solution development.
• Serving as the primary Commerce Operations Enablement SME, facilitating communication among product managers, engineering teams, and business partners.
• Recommending management strategies for new or enhanced commerce capabilities.
• Collaborating with cross-functional Change Management enablement teams to develop roadmaps and adoption plans.
• Delivering educational sessions and documentation to support partner and internal team enablement.
• Leading training on policy, process, and business rule changes for partners and Commerce Operations teams.
• Planning and driving migration and adoption strategies for commerce capabilities and features.
• Partnering with Product Owners and Customer/Partner Operations Support to resolve experience issues and escalations.
• Managing project scope, schedules, communications, risks, and mitigation plans.
• Tracking project deliverables and regularly communicating progress and business status to stakeholders.
• Defining and socializing success metrics to evaluate project outcomes and impact.

Requirements

• 5+ years of experience in change enablement.
• 2+ years of experience using Cisco Commerce Workspace (CCW), CCW Renewals (CCWR), Enterprise Agreement Workspace (EAWS), and Enterprise Agreement Management Platform (EAMP).
• Demonstrated ability to analyze data and make data-driven decisions.
• Proven experience managing multiple complex projects with competing priorities.
• Strong communication skills with the ability to influence and collaborate across teams.

Preferred Qualifications

• Bachelor’s degree in business or relevant field, or equivalent experience.
• Ability to navigate functional teams and manage ambiguity.
• Experience as a cross-team collaborator and influencer across internal and external teams.
• Ability to operate and interact with customers in remote/virtual environments.
• Experience with Commerce Operations Lifecycle and Technical Change Management.
• High energy, self-starter, and ability to thrive in a fast-paced, pressured environment.
• Excellent written and verbal communication skills.
• Proficiency in MS Office Suite (Word, Excel, Project, PowerPoint).
• Experience with operations training recordings/editing, storyboarding, Webex Video Recording and Editing, Quip, Microsoft SharePoint, Smartsheet, Jira Align, and Jira Cloud.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Pay

The starting salary range for this position is $93,500.00 to $125,500.00 for new hires in U.S. locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below:

• New York City Metro Area: $116,300.00 - $173,500.00
• Non-Metro New York State & Washington State: $101,900.00 - $154,400.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday.
• Paid year-end holiday shutdown.
• 4 paid days off for personal wellness.
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees.
• Exempt employees participate in Cisco’s flexible vacation time off program, with no defined limit on vacation time (subject to availability and business limitations).
• 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward from one calendar year to the next.
• Additional paid time away may be requested to deal with critical or emergency issues for family members.
• Optional 10 paid days per full calendar year to volunteer.
• Eligibility to earn annual bonuses subject to Cisco’s policies (for non-sales roles).
• For sales roles, performance-based incentive pay on top of base salary, split between quota and non-quota components.