Chang & Adoption Lead

About the role

The Change & Adoption Lead at Premier Truck Rental (PTR) is responsible for driving successful adoption of enterprise initiatives by preparing, equipping, and supporting employees through organizational change. This role partners closely with IT, PMO, business leaders, and Learning & Development to ensure changes are understood, embraced, and sustained.

Responsibilities

• Develop and execute comprehensive change management strategies aligned with enterprise initiatives

• Conduct change impact assessments and stakeholder analysis

• Define success metrics (adoption, usage, readiness, and business outcomes)

• Align change plans with project timelines, PMO governance frameworks, and project delivery standards

• Identify and actively manage key stakeholders across business functions

• Develop and execute targeted communication plans to drive awareness and understanding

• Partner with leadership to reinforce messaging and promote change sponsorship

• Establish feedback loops to monitor sentiment and address resistance

• Partner with Learning & Development to design role-based training strategies

• Support development of training materials, job aids, and learning pathways

• Coordinate and execute end-user training plans (including train-the-trainer models)

• Ensure readiness for go-live and post-implementation support

• Develop adoption frameworks to measure and track user engagement

• Monitor and report on adoption metrics, readiness scores, and behavioral change

• Identify risks to adoption and implement mitigation strategies

• Lead business readiness activities including role mapping and process alignment

• Establish and enable a network of business change champions / super users

• Partner with functional leaders to embed change within operational workflows

• Support alignment of “as-is” and “to-be” business processes and roles

• Support governance and continuous improvement by maintaining documentation, playbooks, and repeatable change frameworks

• Capture lessons learned and continuously improve change practices

• Support benefits realization by linking adoption to business outcomes

Requirements

• Bachelor’s degree in business, Organizational Development, IT, or related field

• 5+ years of experience in change management, organizational development, or transformation programs

• Experience supporting large-scale transformation initiatives (ERP, systems, or process change)

• Strong stakeholder management and communication skills across all organizational levels

• Experience developing and executing training and communication strategies

• Experience working within a PMO or enterprise transformation environment

• Familiarity with structured change management methodologies

• Experience with learning platforms, communications tools, or adoption analytics

• Strong analytical mindset with ability to measure and report on outcomes

• Excellent time-management and organizational skills, with the ability to manage multiple projects simultaneously

• A proactive mindset, with a focus on continuous improvement and value-driven project outcomes

• Ability to adapt quickly in a fast-paced, changing environment and respond to shifting priorities

Compensation

This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employment.

Benefits

• Wellness & Fitness: On-site CrossFit-style gym, full-time personal trainer, group classes, virtual personal training, personalized workout plans, nutrition coaching

• Exclusive Employee Perks: PTR Swag & Uniform/Boot Allowance, on-site micro-markets, discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment, additional partner and vendor discounts

• Performance Incentives: Commissions, bonuses, and profit sharing opportunities

• Comprehensive Benefits: Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare), 401(k) matching and long-term financial planning support, paid time off, life, accidental death, and disability coverage, ongoing learning and development opportunities

Equal Opportunity Employer

Premier Truck Rental is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.