CFJC Agent III Bilingual

Essential Functions

• Interact with customers via phone and/or email to obtain necessary information to create a quote or enter/complete a vehicle purchase order for the sale or donation of vehicles following documented scripting and procedures.
• Interact with customers via phone and/or email to address inquiries and requests for information related to the sale or donation of vehicles.
• Respond to customer requests regarding Pick-N-Pull store information such as hours, days of operation, sales, etc.
• Respond to customer requests regarding specific vehicle parts pricing information and local store vehicle inventory information.
• Interact with Pick-N-Pull store personnel to respond to customer inquiries regarding scheduling of vehicle pick up or to assist with the resolution of customer requests, complaints or concerns.
• Adhere to departmental standards of performance.
• Work effectively with other contact center agents, team leaders, supervisors and manager.
• Perform other duties as assigned.

Qualifications

• A high school diploma or GED is required.
• Three (3) or more years of recent call center experience is required.
• Proven track record of meeting or exceeding performance metrics (quality, productivity, and customer satisfaction).
• Strong working knowledge of customer service processes and procedures.
• Strong verbal and written communication skills with the ability to adapt communication style to various customer types.
• Intermediate to advanced computer proficiency, including the ability to navigate multiple systems efficiently.
• Highly organized with strong attention to detail and accuracy.
• Ability to work effectively in a fast-paced, high-volume environment while maintaining quality standards.
• Ability to work with a diverse customer base.
• Ability to multi-task and prioritize competing demands.
• Available to work varied shifts, Sunday through Saturday, 5:00am to 6:30pm.

Job Conditions

• Indoor office environment with adequate ventilation.
• Exposure to moderate noise levels (example: business office environment with computers and printers, light traffic.)