International Operations Agent III

Overview

The International Operations Agent III is responsible for coordinating the day-to-day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests.

Responsibilities

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
• Prepare profitable quotations accurately.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
• Cook up the day-to-day import and/or export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems and work to resolve customer issues.
• Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
• Identify and rectify if a shipment has deviated from its schedule.
• Cook up recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.

Qualifications

• Education Qualifications: High School Degree or equivalent Required and Associate's Degree Or equivalent Preferred
• Experience Qualifications: 5+ years Experience in Air, Ocean, Import & Export operations Required and 7+ years Experience in freight forwarding, transportation, or logistics Preferred
• Skills And Abilities: Advanced knowledge of ITAR, DG or TSA work experience/regulations. (High proficiency) General Computer Skills (Medium proficiency) Licenses and Certifications: CCS-Certified Coding Specialist Certified Cargowise Specialist (CCS) is Required and Certified Correctional Officer (CCO) Certified Cargowise Operator (CCO) is Required Dangerous Goods Certification Preferred Other Skills: A team player who works well with others – being respectful to our teammates is a Core Value! A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role. Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently. Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!