CFJC Agent I

Essential Functions

• Interact with customers via phone and/or email to obtain necessary information to create a quote or enter/complete a vehicle purchase order for the sale or donation of vehicles following documented scripting and procedures.
• Interact with customers via phone and/or email to address inquiries and requests for information related to the sale or donation of vehicles.
• Respond to customer requests regarding Pick-N-Pull store information such as hours, days of operation, sales, etc.
• Respond to customer requests regarding specific vehicle parts pricing information and local store vehicle inventory information.
• Interact with Pick-N-Pull store personnel to respond to customer inquiries regarding scheduling of vehicle pick up or to assist with the resolution of customer requests, complaints or concerns.

Qualifications

• A high school diploma or GED is required.
• Previous experience in a call center is preferred.
• Ability to fluently speak English is required.
• Bi-lingual English/Spanish is a plus, but not required.
• Good verbal and written communication skills are required.
• Basic computer and keyboarding skills are required.
• An organized work style with attention to detail is required.
• The ability to work in a fast-paced environment is required.
• The ability to work with a diverse customer base is required.
• The ability to multi-task is required.
• The availability to work full-time, Sunday through Saturday, 5:00am to 6:30pm is required.