CES Specialist

About the Role

Client Engagement Services (CES) Specialists provide world‑class service by engaging directly with clients or internal stakeholders across Gartner to coordinate requests with Gartner Business & Technology Insights Analysts. Successful Specialists demonstrate a passion for client service, strong problem‑solving skills in complex scenarios, and a willingness to learn with a high degree of ambition and drive. In this role you act as a connector between internal and external clients and the Gartner Analyst community to solve clients’ most pressing technology and business‑related questions.

Responsibilities

• Interpret client needs and identify the most relevant Gartner Analyst to fulfill the request.
• Provide research and resources to business leaders to help improve their businesses.
• Partner with internal stakeholders on client needs.
• Read industry research and develop understanding of complex topics.
• Deliver executive‑level customer service.
• Build strong working relationships with the Gartner Business & Technology Insights Analyst community and receive unlimited access to all Gartner research content.

Requirements

• Bachelor’s degree.
• Experience in proactive problem solving with complex scenarios.
• Strong time‑management and organizational skills.
• Analytical mindset.
• Strong business acumen.
• Great written and verbal (live) communication skills, with the ability to adjust style based on audience.

Preferred Qualities

• Technologically savvy: able to quickly learn new systems and tools.
• Works well in a team environment.
• Growth mindset with a self‑starter attitude.
• Strong interest in business and technology along with a willingness to learn.

Company Overview

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with mission‑critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in approximately 90 countries and territories. We hire associates with intellectual curiosity, energy, and drive to make a difference, and we are recognized worldwide as a great place to work.

Benefits

• World‑class benefits and highly competitive compensation.
• Hybrid work environment with flexibility to work virtually or in‑person.
• Generous paid time off.
• 401(k) match up to $7,200 per year.
• Opportunity to purchase company stock at a discount.
• Access to unmatched resources, expertise, and technology.

Pay

A reasonable estimate of the base salary range for this role is $56,000 – $78,000 USD. Actual salaries may vary within or outside this range based on education, training, experience, professional achievement, business need, and location. In addition to base salary, employees may participate in an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan.