Certified Wellness Coach Operations Manager

About the role

The Elevo Operations Manager oversees the successful implementation and quality of Elevo’s regional programs. This role ensures fidelity of program implementation, operational excellence, and strong district partnerships while developing and supporting Regional Program Training Managers (RPTMs) and wellness coaching staff.

Responsibilities

• Program Implementation & Site Success
• Oversee the fidelity of implementation of services across assigned districts and sites
• Design and oversee rotational schedules to ensure adequate service coverage and compliance with district agreements
• Ensure operational processes are executed effectively, including attendance tracking, data collection, and billing documentation
• Conduct regular site visits to monitor program quality, coach performance, and student engagement
• Occasionally, fill in on-site to support the site team and work directly with students
• Perform quality assurance reviews and implement corrective action plans when needed
• Staff Development & Leadership
• Provide leadership, coaching, and professional development to RPTMs and Certified Wellness Coach staff
• Support onboarding, training, and backfill training for new and existing staff
• Participate in and support recruitment, interviewing, and hiring processes for Elevo coaches
• Support performance management, growth planning, and upskilling of staff
• District & Site Partnership Management
• Serve as the primary day-to-day district point of contact for programming
• Build and maintain strong relationships with district leadership, principals, assistant principals, counselors, after-school staff, and other partner agencies
• Lead site-level planning conversations to align wellness services with school needs and priorities
• Identify emerging site or district concerns and develop proactive solutions and action plans
• Operational Strategy & Cross-Functional Collaboration
• Partner with internal teams, including Talent, Curriculum, and Marketing, to support program implementation
• Communicate talent needs, program updates, and resource gaps to appropriate internal stakeholders
• Ensure program compliance with contractual, state, and organizational standards

Qualifications

• 4–6+ years of experience in program operations, staff management, or education-based program leadership
• Strong stakeholder management and customer service experience
• Associates or Bachelor’s degree in Social Work, Human Services, Addiction Studies or Psychology. Experience supporting student wellness, behavioral health, counseling, or student intervention programs
• Will be required to register with the California Department of Health Care Access and Information

Skills, Knowledge & Traits

• Strong operational and program quality management
• Ability to lead specialized service programs with attention to compliance and fidelity
• Relationship-driven leadership style with strong communication and collaboration skills
• Strategic thinker with strong problem-solving abilities
• Highly organized with strong attention to detail and data analysis skills
• Comfortable facilitating trainings and presenting to school and district stakeholders

Pay

This position's target annual base pay range is $75,000 - $80,00. Final pay determinations may depend on various factors, including, but not limited to, experience level, education, geographical location, knowledge, and skills.

Benefits

• HealthDental & VisionNo Cost
• No Cost, Short-Term Disability & Basic Life Insurance
• 401 (k) Plan (4% Employer Match)
• Generous PTO