Certified Telehealth Specialist

About the role

The Certified Telehealth Specialist works in conjunction with remote technicians and Doctors to perform activities involving (but not limited to) patient care, pre-testing, being a chairside advocate during the remote exam and maintaining the doctor’s appointment schedule in a manner that delivers a professional and pleasurable patient experience.

Responsibilities

• Conduct pre-testing and specialized testing for tele-optometric exams utilizing Telehealth-related equipment and instruments.
• Guide the patient through the entire Telehealth exam experience, from pre-test, being chairside during the exam and handing the patient off to an optician to purchase materials.
• Complete patient registration by gathering patient information, including Medical History and Ocular Health data.
• Conduct pretesting and explain to the patient each step of the process, which instruments conduct which tests and why they are important.
• Assist the Remote Technician and Remote Doctor when interacting with patients.
• Partner with the remote Doctor to help make appropriate lens recommendations using the lens and handoff tools.
• Escort the patient to the appropriate optician or technician, explaining the recommendations for eyeglasses and/or contact lenses made for the patient.

Requirements

• Instruct patients on medical care as prescribed by the doctor’s treatment plan and schedules follow up appointments as needed.
• Participate in-practice meetings / projects as requested.
• Ensures that maximum OD utilization occurs thru pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager’s outreach, etc. (in an office without a PCC).
• Calls all no shows or cancelled patients to reschedule appointments (in an office without a PCC).
• Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc.
• Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the store and / or across the organization.
• Performs other duties within the practice as requested and as time allows.

Qualifications

• A High School or GED qualification.
• Minimum 1-year experience evaluating patients for eye exams and dispensing eye exam medications.
• Familiarity with medical terms associated with eye treatment.
• Effective & professional verbal communication skills to discuss prescriptions and treatment plans.
• Models’ professionalism and a high level of personal and professional integrity through words and actions; able to put personal feelings aside when conducting business or working on tasks.

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• TOP
• Paid Holidays

Physical Demands

• The ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
• Effective verbal and written communication skills to effectively work with co-workers and outside vendors and prepare concise and accurate documentation.
• Prior experience maintaining patients’ records / files per HIPAA regulations.
• Entry level PC skills to include MC Office, Windows, and Word Processing.
• Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual.