Certified Senior Pharmacy Technician

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members.

Operations

• Assists in the practice of pharmacy under the supervision of the pharmacist.
• Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager.
• Utilizes pharmacy systems to enter patient and drug information, ensuring accuracy.
• Fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Verifies medicine is correct and checks for possible interactions.
• Aids pharmacists in scheduling and maintaining work flow.
• Reports and adheres to policies regarding prescription errors.
• Adheres to Walgreen Co. policy regarding Good Faith Dispensing.
• Registers all related sales on assigned cash register, collects and handles cash.
• Assists in locating products for customers in the OTC aisle.
• Handles telephone calls that do not require personal attention of the pharmacist.
• Processes manual claims for third party program prescription services.
• Maintains knowledge of Company asset protection techniques and files claims for overages or shortages.
• Supports Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer service, and inventory performance data.
• Assists in administering clinical services, including collecting and properly labeling blood/urine samples from patients.
• Supports the local medical community by detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
• Supports the Pickup program.
• Assists with exterior and interior maintenance of the Pharmacy Department.
• Coaches pharmacy technicians and cashiers in the correct use of processes and tools.

Training & Personal Development

• Maintains PTCB or ExCPT certification through designated training program and/or state required certification/registration.
• Attends training and completes PPLs requested by Manager.
• Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Qualifications

• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire (except in certain locations).