Certified/Registered Medical Assistant

About the role

We value our families we serve, our communities and our team members. As a Certified/Registered Medical Assistant (CMA/RMA), you will assist medical providers in providing the highest level of quality patient care, including patient work‑up, lab collection and procedures within your scope of practice. Duties are performed in accordance with federal, state and local regulations and the practice’s established priorities and procedures.

Our mission: At our offices we strive to provide high‑quality, compassionate health care to the families in our communities, treating each child as our own. Our staff and providers aim to make each encounter pleasant and informative while respecting the time and individual needs of patients and families.

Benefits

• Paid Time Off
• Matching 401K
• Annual Merit Increases
• Mental Health and Counseling Programs
• Dental and Orthodontic Coverage
• Vision Insurance
• Health Care with Low Premiums
• Short‑term Disability
• Access to Virtual Health & Wellness

Responsibilities

• Escort patients to exam rooms, interview patients, measure vital signs (weight, blood pressure, pulse, temperature) and document all information in the patient’s chart.
• Instruct patients about medications and special diets as directed by the medical provider.
• Explain treatment procedures to patients and prepare them for examination.
• Assist the physician during patient exams.
• Collect and prepare laboratory specimens; perform basic laboratory tests.
• Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required.
• Prepare and administer medications as directed by the physician.
• Perform blood collection following established procedures and universal precautions in accordance with OSHA standards.
• Remove sutures and change dressings.
• Maintain logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change).
• Process messages from patients and front‑office staff to providers.
• Meet position requirements and perform essential functions; complete all mandatory training; perform other duties as assigned.

Quality & Customer Satisfaction

• Demonstrate commitment to superior customer experiences with a service‑oriented attitude.
• Collaborate with others to coordinate care, resolve concerns, and address the needs of patients, families, physicians, and employees.
• Consider patient and employee safety; take initiative to identify and eliminate risks.
• Respect patient privacy and comply with HIPAA guidelines for confidentiality.

Interpersonal Skills

• Communicate professionally and appropriately at all times.
• Build strong working relationships with co‑workers and other staff while recognizing individual talents and perspectives.
• Identify, analyze, and solve problems.

Accountability and Productivity

• Accept responsibility for decisions and actions.
• Utilize appropriate resources to effectively and successfully execute responsibilities.
• Adhere to regulatory and company policies and procedures.

Qualifications

• Active RMA/CMA certification.
• CPR certification.
• Experience in a pediatric medical practice preferred.
• Working knowledge of computer applications; prior experience with electronic medical records preferred.
• Ability to speak, read, and write effectively.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail‑oriented manner.

Working Conditions & Physical Requirements

• Indoor, temperature‑controlled, smoke‑free environment.
• Potential exposure to blood and bodily fluids.
• May work under stressful situations.
• Handicapped accessible.
• Good visual acuity and ability to verbally communicate.
• Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 25 pounds.