Certified/Registered Medical Assistant

About the role

We value the families we serve, our communities, and our team members. As a CMA/RMA, you will assist medical providers in delivering the highest level of quality patient care, including patient work-up, lab collection, and procedures within your scope of practice. Duties are performed in accordance with federal, state, and local regulations, as well as the established priorities and procedures of the practice.

Our mission is to provide high-quality, compassionate healthcare to the families in our communities, treating each child as our own. Our staff and providers strive to make each encounter pleasant and informative while respecting the time and individual needs of our patients and families.

Benefits that Matter

• Paid Time Off
• Matching 401K
• Annual Merit Increases
• Mental Health and Counseling Programs
• Dental and Orthodontic Coverage
• Vision Insurance
• Health Care with Low Premiums
• Short-term Disability
• Access to Virtual Health & Wellness

Job Tasks

• Escort patients to exam rooms, interview patients, measure vital signs (weight, blood pressure, pulse, temperature), and document all information in the patient’s chart.
• Instruct patients about medications and special diets as instructed by the medical provider.
• Explain treatment procedures to patients.
• Prepare patients for examination.
• Assist the physician during patient exams.
• Collect and prepare laboratory specimens; perform basic laboratory tests.
• Keep exam rooms stocked with adequate medical supplies; maintain instruments; prepare sterilization as required.
• Prepare and administer medications as directed by the physician.
• Perform blood collection following established procedures and utilizing universal precautions in accordance with OSHA standards.
• Remove sutures and change dressings.
• Maintain all logs and required checks in accordance with assigned duties (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
• Process messages from patients and front office staff to providers.
• Meet position requirements and perform essential functions.
• Complete all mandatory training as required.
• Perform other duties as assigned.

Quality & Customer Satisfaction

• Demonstrates commitment to superior customer experiences with a service-oriented attitude.
• Collaborates with others to coordinate care, resolve concerns, and address the needs of patients, family members, physicians, and employees.
• Considers patient and employee safety; takes initiative to identify and eliminate risks.
• Respects and considers patient rights to privacy; complies with all HIPAA guidelines for maintaining confidentiality.

Interpersonal Skills

• Communicates professionally and appropriately at all times.
• Builds strong working relationships with co-workers and other staff while recognizing individual talents and perspectives.
• Identifies, analyzes, and solves problems.

Accountability and Productivity

• Accepts responsibility for decisions and actions.
• Utilizes appropriate resources to effectively and successfully execute responsibilities.
• Adheres to regulatory and company policies and procedures.

Requirements

• Must have active RMA/CMA certification.
• Must be CPR certified.
• Experience in a pediatric medical practice preferred.
• Working knowledge of computer applications; prior experience with electronic medical records preferred.
• Ability to speak, read, and write effectively.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.

Working Conditions & Physical Requirements

• Indoor, temperature-controlled, smoke-free environment.
• Exposure or potential exposure to blood and bodily fluids may be required.
• May at times work under stressful situations.
• Handicapped accessible.
• Good visual acuity and ability to verbally communicate.
• Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 25 pounds.