Certified/Registered Medical Assistant

About the Role

As a Certified/Registered Medical Assistant (CMA/RMA), you will assist medical providers in delivering high-quality patient care, including patient work-up, lab collection, and procedures within your scope of practice. These duties are performed in accordance with federal, state, and local regulations, as well as established priorities and procedures of the practice.

Our mission is to provide high-quality, compassionate healthcare to families in our communities, treating each child as our own. Our team strives to make every patient encounter pleasant and informative while respecting individual needs.

Responsibilities

• Escort patients to exam rooms, interview patients, measure vital signs (weight, blood pressure, pulse, temperature), and document all information in the patient’s chart.
• Instruct patients about medications and special diets as directed by the medical provider.
• Explain treatment procedures to patients and prepare them for examination.
• Assist the physician during patient exams.
• Collect and prepare laboratory specimens and perform basic laboratory tests.
• Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required.
• Prepare and administer medications as directed by the physician.
• Perform blood collection following established procedures and universal precautions in accordance with OSHA standards.
• Remove sutures and change dressings.
• Maintain logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid changes).
• Process messages from patients and front office staff to providers.
• Complete all mandatory training as required.
• Perform other duties as assigned.

Quality & Customer Satisfaction

• Demonstrate a commitment to superior customer experiences with a service-oriented attitude.
• Collaborate with others to coordinate care, resolve concerns, and address the needs of patients, family members, physicians, and employees.
• Prioritize patient and employee safety, taking initiative to identify and eliminate risks.
• Respect patient rights to privacy and comply with all HIPAA guidelines for maintaining confidentiality.

Interpersonal Skills

• Communicate professionally and appropriately at all times.
• Build strong working relationships with co-workers and staff while recognizing individual talents and perspectives.
• Identify, analyze, and solve problems effectively.

Accountability & Productivity

• Accept responsibility for decisions and actions.
• Utilize appropriate resources to execute responsibilities effectively and successfully.
• Adhere to regulatory and company policies and procedures.

Requirements

• Active RMA or CMA certification.
• CPR certified.
• Experience in a pediatric medical practice preferred.
• Working knowledge of computer applications; prior experience with electronic medical records preferred.
• Ability to speak, read, and write effectively.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.

Working Conditions & Physical Requirements

• Indoor, temperature-controlled, smoke-free environment.
• Exposure or potential exposure to blood and bodily fluids may be required.
• May work under stressful situations at times.
• Handicapped accessible facility.
• Good visual acuity and ability to verbally communicate.
• Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 25 pounds.

Benefits

• Paid Time Off
• Matching 401K
• Annual Merit Increases
• Mental Health and Counseling Programs
• Dental and Orthodontic Coverage
• Vision Insurance
• Health Care with Low Premiums
• Short-term Disability
• Access to Virtual Health & Wellness

Pay

Pay is determined by years of experience as well as the location(s) of the office.