Certified Quality Engineer Supervisor

Job Overview

Department/Segment: Channel Business Unit
Business Unit: Distribution Channel

Role Statement

The Channel Quality Lead – North America is responsible for driving quality performance, complaint reduction, and distributor capability across the Channel Business. The role combines preventive quality leadership, escalation ownership, and people management, while acting as the key quality interface between distributors, Business Units, and TE’s global Channel Quality organization. The position leads a team of two resources in Mexico and focuses on enabling high-quality decision-making, reducing non-actionable complaints, and driving systemic improvements across the Channel.

Organizational Alignment / Reporting Line

Reports to: Global Channel Quality Leader
Direct Reports: 2 (Mexico-based)
Key Interfaces: Business Unit Quality Leads, Customer Care & Sales, Quality Support Operations (India), Distributor Quality Teams

Key Responsibilities

• Preventive Channel Quality Leadership: Lead pre-review of complex complaints and improve complaint quality.
• People Management: Lead and develop Mexico-based team.
• Escalation Ownership & BU Alignment: Manage escalations and ensure high-quality 8D responses.
• Regional Quality Performance: Drive KPI improvement and systemic actions.
• Distributor Development: Improve distributor capability and relationships.
• Interface Global Ops: Guide centralized execution and ensure quality output.
• Strategic Contribution: Support global quality initiatives.

Key Performance Measurements

• Unjustified complaint reduction
• Customer satisfaction improvement
• Distributor complaint quality improvement
• 8D effectiveness and timeliness
• Complaint avoidance through pre-review
• Team performance and development

Competencies / Skills

• Influencing & Stakeholder Management
• Communication & Executive Presence
• Coaching & Capability Development
• Collaboration & Team Orientation
• Problem Solving & Critical Thinking
• Ownership & Accountability
• Adaptability & Resilience
• Global Mindset & Cultural Awareness

Key Qualifications, Experience and Knowledge

• Required: Bachelor’s degree, 8+ years Quality experience, customer/channel quality, leadership experience
• PREFERRED: Electronics industry, Six Sigma, ASQ certifications, global matrix experience

Job Requirements

• Overseeing the team's effort in understanding and meeting customer requirements.
• Acting as a primary contact for customer complaints and escalations.
• Playing a key role in driving continuous cutomer-specific improvments.
• Providing regular updates and insights on customer satisfaction levels to management.

About TE Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

Compensation

Competitive base salary commensurate with experience: $80,500-$100,600 (subject to change dependent on physical location)

Benefits

A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

Important Notice Regarding Recruitment Fraud: TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.