Certified Pharmacy Technician: Lurie Children's Hospital
About the role
We’re looking for a certified pharmacy technician who’s ready to bring their skills and experience into the specialty pharmacy space. As our Pharmacy Patient Liaison I, you’ll play a pivotal role as the bridge between patients and pharmacists, taking a hands-on approach to ensure exceptional care. In this role, your pharmacy background will allow you to support patients with complex therapies while also enabling our clinical teams to deliver outstanding results. You’ll combine customer service excellence with a deep understanding of pharmacy operations, helping reshape the patient experience while contributing directly to the growth and success of our specialty pharmacy—and to the health system’s overall performance. Working with specialty patients and their medications requires the same dedication and precision as managing high-value accounts: it’s about cultivating trust, delivering consistent support, and driving meaningful outcomes. This isn’t just a job—it’s an opportunity to make a measurable impact on patient lives and business excellence at the same time.
Responsibilities
- Patient Relationship Development and Client Sales – You will focus on sales/customer service with the goal of expanding your patient account base by enrolling and retaining specialty pharmacy services offered through Clearway Health.
- Sales and Enrollment – You accomplish set goals for enrolling patients into the Clearway Health Specialty Pharmacy program. Your success is measured consistently and evaluated through various sales and reporting platforms, focusing on customer relationships and the revenue performance of each individual specialty service line. You are responsible for performing enrollment functions, including following up on provided leads for new business and generating leads through your provider relationships or direct customer service engagements.
- Patient Retention – You build relationships with patients by offering them friendly, courteous, and efficient service, all while encouraging them to use Clearway Health to access its top‑notch patient care services. You work