Certified Pharmacy Technician (Hybrid - Onsite/Remote)

Job Duties and Responsibilities

• Provide an exceptional customer service experience each day in a phone-based environment.
• Enter a high volume of data; process prescription information with speed and accuracy.
• Utilize sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers.
• Perform claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks.
• Work through current case queues to problem-solve for patient care issues.
• Serve as a liaison between the clinical pharmacists and other medical professionals on patient's behalf.
• Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare.
• Maintain patient records with strong attention to detail and confidentiality.
• Accurately retrieve all prescription information and verify through doctor calls.
• Place welcome calls to newly onboarded patients and establish a trusted point of contact.
• Place outbound calls to patients to create, maintain, or update their medication profiles.
• Serve as backup support for times of higher patient call volume.
• Effectively assist with patient questions over the phone.
• Perform in a high volume, fast-paced environment to support ExactCare's nationwide patient base.
• Embody AnewHealth's Core Values in all communications and interactions.

Qualifications

• High school diploma/GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• Maintain a pharmacy technician registration with State Board of Pharmacy
• Must be 18+ years of age
• Prior experience in a pharmacy setting
• Ability to perform in an office-based (or remote) setting that requires sitting at a desk 90% of the time

Skills & Abilities

• Comfortable working in a phone-based environment
• Ability to work independently
• Self-motivated and goal-oriented
• Ability to utilize computer equipment, technology, and work within multiple software programs to receive medication authorizations, clarifications, and/or transfers
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone
• Thorough drug knowledge
• Pharmacy billing knowledge
• Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers including clear written and verbal communication
• Strong prioritization and organizational skills
• Maintain a high degree of confidentiality
• Passion to help people and enrich their lives
• Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations

Physicals/Mental Demands

• This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking.

Schedule

• This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis.

Travel

• Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.

Benefits

• AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays.